Office Manager

STR Behavioral Health; Exton (PA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

EAP support (Company Paid)

Critical Illness insurance (Company)

Life & ADD (Company Paid)

401K with Company Match

HSA/FSA options

Parental Leave

Dental & Vision plans

Job summary

STR Behavioral Health is seeking an Office Manager for our Chester County site in Exton, PA. The role supports daily operations, scheduling, and client care while maintaining a welcoming, organized reception and front-desk presence.

The position involves coordinating with clinicians, handling intake processes, managing supplies, and ensuring safety and orderly facilities. Strong communication and organization are essential for success in this role.

Qualifications

• High school diploma required with 2 years in human services or customer service.
• Excellent organization and communication skills.
• Strong attention to detail and proficiency in Microsoft Office.

Responsibilities

• Answer and direct phone calls and sign in guests.
• Assist in documentation of client services and intake processes.
• Manage reception area and scheduling; support NP/PA/psychiatrist with appointments.
• Coordinate with third party vendors and manage supply inventory.
• Open/close building to facility standards and handle monthly expense reports.

Skills

Organization

Communication

Team collaboration

Scheduling

Customer service

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Office Manager# Office ManagerSTR Chester County - Exton, PA 19341## OverviewLevelExperiencedPosition TypeFull TimeEducation LevelHigh SchoolCategoryHealth Care## Description**Who We Are**To meet an ever-expanding need for mental health and substance use disorder treatment services in the region, we are excited to announce our new location coming soon in Chester County, PA. The approach at our treatment centers is firmly rooted in individualized, person-centered care to help clients uncover the why behind their disorders and help them build foundational relationships that help answer the how in moving forward. Our comprehensive programs provide expert care tailored to each individual’s recovery journey. We offer partial hospitalization (PHP) and intensive outpatient programs (IOP) led by psychiatric providers, licensed clinicians, and experienced professionals. Medication-assisted treatment (MAT) is also available at every level of care.**What We Offer:*** Collaborative environment dedicated to clinical excellence* Multiple Career Development Pathways* Company Supported Continuing Education & Certification* Multiple Health Plan Design Options Available* Flexible Dental & Vision Plan Options* 100% Company Paid EAP Emotional Well-Being Support* 100% Company Paid Critical Illness (with health enrollment plan)* 100% Company Paid Life & ADD* 401K with Company Match* Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts* Generous Team Member Referral Program* Parental Leave# Position SummaryThe office manager assists the treatment program in daily functions around scheduling, making phone calls, and client care. This position is responsible for ordering and distributing supplies and assist with intakes as needed. The office manager helps support the Executive Director while maintaining relationships and contacts while ensuring the cleanliness and safety of clients and staff. Additionally, the office manager will create a welcoming atmosphere to all visitors and clients and promote a positive culture between staff, clients, and outside parties.# Relationships and Contacts*Within the organization:* Establish and maintain productive working relationships with peers and team members throughout Steps to Recovery and affiliated facilities.*Outside the organization:* Establish and maintain productive working relationships with third party vendors, as necessary.**Position Responsibilities** Essential Responsibilities1. Working 40 plus hours a week2. Answer and direct phone calls3. Signing in all guests to the facility4. Assist in documentation of client services5. Assist in client needs6. Conduct client check ins7. Manage reception area8. Assisting with new intakes and discharges9. Assist NP/PA/Psychiatrist with scheduling and appointments10. Facilitating clinical groups as assigned by supervisor11. Manage supply inventory and supply ordering including UA POC supply12. Ensure supply/storage areas are kept orderly, organized, labeled and stocked13. Manage and communicate facility tour schedule14. Update facility slideshow to present current and up-to-date information15. Ensure that facility presentations are set up on electronic devices (TVs), staff bios are updated and present16. Ensure that client food/beverage/refreshments as well as reception/lobby areas and provider offices are appropriately stocked and kept orderly17. Ensure that designated smoking areas are being used properly and are up to safety and fire codes and that clients, staff and visitors are using the designated smoking areas18. Report any maintenance/building issues to Executive Director and Property Manager in a timely manner19. Ensure that group spaces, bathrooms, copy room, conference room and other common areas are neat, orderly and stocked with appropriate supplies20. Manage relationships with third party vendors21. Management of facility credit card and Regions updates22. Complete Expense Report for facility credit card on a monthly basis. Collect client payments for OOP insurance costs and report collections to accounting department. Upload bills from 3rd party vendors to Accounts Payable.23. Open/close building to facility standards as assigned24. Navigate client issues and contact Executive Director with any acute or emergency situations25. APA interventions as needed26. Perform other duties as assigned# Additional Responsibilities1. Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.2. Represents the program within the community at local, regional, and national events, as requested.3. Assists in promoting and ensuring the organization’s values, mission, goals, and objectives are understood and actively supported by the employees.4. Performs other duties as assigned## Qualifications# Minimum Requirements**Education and Experience**Position Requires a Minimum of high school Diploma and 2 years’ experience in the human services or customer service field. Excellent Organization and communication skills. Strong attention to detail and proficient in Microsoft.# Physical Requirements* + While performing the duties of this job, the employee will be required to communicate with peers, clients, families’ other facilities and/or vendors. + Tolerant to various noise levels: noise level in the work environment varies – may be very quiet to moderate. + Performs duties that require the employee to sit or remain stationary for extended periods of time. + Job performance will require the ability to move throughout the building and may require walking around facility grounds. + While performing duties may be required to sit stationary for long periods of time. + While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk,reach, climb or balance, stoop, kneel, crouch or crawl, taste, or smell.* + Ability to move up to 25 pounds.# Additional Requirements* + Position requires incumbent to have a valid driver’s license, vehicle insurance and acceptable driving record. + Clearance of TB test, and any other mandatory state/federal requirements. + Current CPR and First Aid certification.# Skill Competencies* + Work Standards - Sets high standards of performance for self; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. + Communicating Effectively - Conveys information and ideas in a professional, clear, and timely manner; providing information to ensure understanding; soliciting input from the others during the communication. Provides input to the organization when requested. + Building Collaborative Relationships - Generates alliances internally and externally by continuously identifying and acting on those things that will create success for our organization and the clients. + Contributing to Team Success - Actively participates as a committed member of a team and works with other team members to help complete goals and deliverables. + Practicing Resourcefulness – Contributes to small business environment by taking ownership of one’s position in the team and resolves productivity and efficiency problems by being seeking solutions.*STR Behavioral Health provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. STR Behavioral Health reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”*