Office Manager

HomeTeam Pest Defense; Dublin (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Bug House Pest Control seeks an Office Manager to oversee daily office operations, supervise staff, and support customer service functions. You will protect, defend, and enhance client well-being while coaching team members and handling escalations.

Responsibilities include reporting productivity, managing branch reports, and assisting HR in staffing. A fast-paced environment requires integrity, organization, and strong communication skills.

Qualifications

• 2 to 4 years of experience with Bug House Pest Control in operational functions.
• Excellent knowledge of Bug House systems such as Pest Pac, Teams, SharePoint, Outlook.
• Minimum of high school diploma or equivalent required.
• Self-motivated and able to work in a fast-paced environment.
• Acts with integrity by keeping commitments.
• Excellent organizational, problem-solving, and customer service skills.
• Demonstrates coaching and development ability through strong written and verbal communication.

Responsibilities

• Protect, defend, and enhance the homes and lives of each client.
• Supervise office staff and office procedures, while reporting and tracking productivity.
• Create a culture of learning by coaching both current and new customer service representative staff members.
• Handle customer complaint escalations for the branch.
• Produce and manage branch production reports.
• Manage branch collections – credits and cancel accounts.
• Participate in branch office staffing process with HR and Service Center Operations Manager.

Skills

Customer service

Team supervision

Reporting

Coaching

Communication

Education

High school diploma

Tools

Pest Pac

Teams

SharePoint

Outlook

Job description

Office Manager – Bug House Pest Control

Join Bug House Pest Control in managing office operations, supervising staff, and supporting customer service functions.

Responsibilities

• Protect, defend, and enhance the homes and lives of each client.
• Supervise office staff and office procedures, while reporting and tracking productivity.
• Create a culture of learning by coaching both current and new customer service representative staff members.
• Handle customer complaint escalations for the branch.
• Produce and manage branch production reports.
• Manage branch collections – credits and cancel accounts.
• Participate in branch office staffing process with HR and Service Center Operations Manager.

Qualifications

• 2 to 4 years of experience with Bug House Pest Control in operational functions.
• Excellent knowledge of Bug House systems such as Pest Pac, Teams, SharePoint, Outlook, etc.
• Minimum of high school diploma or equivalent required.
• Self‑motivated and able to work in a fast‑paced environment.
• Acts with integrity by keeping commitments.
• Serves as a Bug House Brand Ambassador, focusing on professionalism and image standards.
• Excellent organizational, problem‑solving, and customer service skills.
• Demonstrates coaching and development ability through strong written and verbal communication.

Benefits

• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Industry‑leading, quality training program.

BHPC is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer.