Office Manager

Ches Penn; Chester (Delaware County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k and Roth accounts

Life insurance

Paid time off

Tuition reimbursement

Employee Assistance Program

Job summary

ChesPenn Health Services is seeking a dynamic, customer service driven professional to manage our Center for Family Health at Eastside.

In this role you will supervise front desk staff, coordinate clinical coverage, train teams, and ensure accurate patient registrations, demographics, insurance entries, and co-pay collection, while maintaining smooth patient flow and delivering compassionate care to the communities we serve.

Qualifications

• Associate degree or post-high school education; bachelor's degree preferred.
• Two or more years of leadership experience.
• Vaccines: COVID-19 and flu required.

Responsibilities

• Register new patients and verify demographics and insurance.
• Train and supervise front desk staff.
• Coordinate clinical coverage and manage patient flow.
• Maintain daily logs and reconcile co-payments.

Skills

Leadership

Customer service

Conflict resolution

Data entry

Verbal communication

Education

Associate degree

Bachelor's degree

Tools

EMR systems

Job description

About Us:

ChesPenn is a network of community health centers spanning Chester and Delaware Counties. Our mission is to provide quality, integrated, and culturally sensitive medical, dental, and behavioral healthcare to adults and children regardless of their income, insurance status, or ability to pay.

Simply put, our goal is to provide a healthcare home for every person living in the communities we serve. Be part of our mission to care for your community. This is a job that will love you back!

Position Summary:

ChesPenn Health Services is seeking a dynamic, customer service driven professional to manage our Center for Family Health at Eastside.

Qualifications:

• Associate Degree or Post High School Education; Bachelor's Degree a plus
• Two or more years' experience in a leadership role
• Current COVID-19 and flu vaccines required

Knowledge, Skills and Abilities:

• Good written and verbal communication skills in English.
• Outstanding customer service skills, including conflict resolution.
• Strong leadership skills, including the ability to mentor and train.
• Able to function independently in a high-pressure environment.
• Proficient knowledge of data entry.
• Experience in a healthcare setting.
• Proficient in EMR systems.
• Positive and enthusiastic demeanor while directly working with patients and coworkers.
• Possession of a valid driver’s license and a licensed automobile preferred.
• Sound judgment, problem-solving, and decision‑making skills.

What You’ll Do

Customer Service:

• Ensure completion of all appropriate forms and assembly of chart- associated with registering a new patient.
• Verify and maintain up-to-date entries in patient demographics and insurance fields.
• Practice and teach excellence in customer service.
• Verify and qualify completion of required sliding fee applications.

Supervisory:

• Train and supervise front desk staff.
• Arrange clinical coverage in the event of absences, lateness or urgent situations.
• Monitor patient flow by periodically surveying volume waiting for service, waiting room volume, and make patient/provider adjustments as needed.
• Serve as a team leader for all staff at the site.
• Arrange facility management, and repairs.
• Verify and approve payroll and leave requests.

Clerical:

• Maintain daily and monthly statistical logs.
• Secure and collect co-payments at end of day and verifies against daily encounters.
• Prepare and submit Daily Operating Report (DOR) to administration daily by 11:00 a.m.
• Maintain and monitor monthly schedules for providers.

General:

• Maintain equipment and order supplies.
• Conduct and oversee monthly site meetings to disseminate policy and procedures of the organization.

Technology:

• Train new employees on all aspects of the practice management information system.
• Assist the Directors of IT and Operations with troubleshooting of software and Internet issues.
• Work with Director of IT in monitoring the computerized components of the practice management system.

What We Offer

ChesPenn offers generous benefits, including:

• Medical, dental, and vision insurance
• 401k and Roth Retirement accounts
• Life insurance
• Generous vacation, sick, and personal leave
• Tuition reimbursement
• Employee Assistance Program

ChesPenn is an Equal Opportunity Employer

Because employees work with families and children and due to the sensitive nature of patient medical information, we requireall applicants who receive and accept employment offers tocomplete child abuse and criminal background checks before being hired.

NOTE:

ChesPenn uses a web-based application portal and emailing system to correspond with applicants. Please be sure to add [e-mail] to your contact list to ensure delivery of all correspondence from us.