Center Operations and Patient Experience Manager

Jobless; Chester (Delaware County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k and Roth Retirement accounts

Life insurance

Generous vacation, sick, and personal)

Tuition reimbursement

Employee Assistance Program

Job summary

ChesPenn Health Services is seeking a dynamic, customer service driven professional to manage our Center for Family Health at Eastside. The role combines front-desk leadership with supervisory responsibilities in a healthcare setting.

Requirements include an associate degree (bachelor's preferred), 2+ years in a leadership role, and current COVID-19 and flu vaccines. Proficiency in EMR systems and strong communication are essential for success in this clinic environment.

Qualifications

• Associate degree or post-high-school education; Bachelor’s degree a plus.
• Two or more years' experience in a leadership role.
• Current COVID-19 and flu vaccines required.

Responsibilities

• Register new patients and assemble chart information.
• Maintain accurate patient demographics and insurance entries.
• Demonstrate and teach excellent customer service.
• Verify completion of required sliding fee applications.
• Supervise front desk staff and coordinate coverage during absences.
• Monitor patient flow and adjust staff as needed.
• Lead site staff meetings and enforce policies.
• Maintain schedules for providers and keep monthly logs.
• Train new employees on practice management systems.
• Assist IT Directors with troubleshooting and system monitoring.

Skills

Communication skills

Customer service

Leadership

Independent work

Data entry

Healthcare experience

EMR systems

Positive demeanor

Driver's license

Decision-making

Education

Associate degree

Bachelor's degree a plus

Tools

EMR systems

Job description

ChesPenn Health Services is seeking a dynamic, customer service driven professional to manage our Center for Family Health at Eastside. The role combines front-desk leadership with supervisory responsibilities in a healthcare setting.

Requirements include an associate degree (bachelor's preferred), 2+ years in a leadership role, and current COVID-19 and flu vaccines. Proficiency in EMR systems and strong communication are essential for success in this clinic environment.