Office Manager

externalej; Brockton (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Vacation & Holiday Pay

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Wellness Program

401K with match

Life Insurance

Job summary

EJ is seeking an Office Manager to supervise the Brockton, MA location, overseeing office and yard operations, coordinating shipments, and managing billing and order entry. The role requires strong communication, organization, and leadership to support the branch team and ensure customer satisfaction.

This position offers a comprehensive benefits package and opportunities to grow with a leader in access solutions. Equal opportunity employer with a safety‑minded culture and team engagement.

Qualifications

• Bachelor's degree and 2+ years related experience required.
• Strong communication and organizational skills required.
• Experience in office and distribution operations preferred.

Responsibilities

• Oversee branch office and yard operations.
• Coordinate shipments and inventory control.
• Manage billing and order entry procedures.
• Lead 1–8 employees and support branch manager.

Skills

Communication skills

Organizational skills

Leadership

Customer service

Education

Bachelor's degree

Tools

SES system

Billing software

Job description

EJ has an immediate opening for an Office Manager.

Generous Benefit Package that includes Vacation & Holiday Pay, Medical, Dental, Vision, Employee Assistance Program, Wellness Program, 401K (with match), Life Insurance, etc.

About EJ:

We are the leader in the design, manufacture, and distribution of access solutions for water, sewer, drainage, telecommunications, and utility networks. EJ is a family‑owned company with corporate headquarters located in East Jordan, Michigan, where the company was founded in 1883. Globally, we employ over 2,500 people, have operations in 13 countries and sell our products in over 100 countries. We are looking to reinforce our market leadership and are seeking dedicated employees to join our team in the quest of our vision.

The core strength of our business is our dedicated employees. Employees who embrace our values, understand the importance of relationships, and strive for excellence. Our values, which have been passed down for generations, are the essence of our company’s identity and our guide for making decisions. Core values at EJ include safety and security, honesty and integrity, environmental responsibility, respect for others, quality and excellence, and social responsibility. We are seeking high-performing individuals who are interested in contributing their talents to an innovative and growing company.

Location: Brockton, MA

SUMMARY

The Office Manager position manages office and distribution activities of branch location with an opportunity to grow and take on additional responsibilities in an exciting work environment. This job requires excellent communication and organizational skills, as well as proficiency with technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Promotes the culture, the mission and vision, and the core values of the company. This includes adherence to and promotion of the company safety beliefs, employee engagement, competencies, code of conduct, and other policies and procedures.
• Promotes safety awareness, accident prevention, and employee involvement with regard to a safe work environment. Ensures employees understand the safety expectations of the organization.
• Coordinates with and assists the Branch Manager, on a daily basis, with all the activities and decisions concerning branch operations.
• Creates and maintains office work standards regarding filing of data, forms, and ensuring adequate supplies are in stock.
• Provides leadership to personnel and organization to both the office and yard personnel, inventory, and distribution functions.
• Responsible for overall distribution and filing of daily mail, office expense reports, daily payroll entry, building repair and maintenance records, forklift daily safety check sheets, truck maintenance reports, and hazardous chemical (MSDS) sheet logbook.
• Coordinates all truck scheduling relating to shipments to customers and incoming shipments to branch location. Responsible for accurate inventory control. Communicates with Materials Management in the production scheduling and delivery deadlines for product as well as date management of orders within the companies operating system.
• Responsible for customer service of call-in and walk-in customers, handling telephone and fax orders, and assisting outside sales personnel. Must be well versed in product knowledge to answer product related, billing, and invoicing questions, and handle material certifications.
• Handles and mitigates customer complaints related to production deadlines, product defects, and any other customer complaints that may arise.
• Responsible for review of orders to be invoiced daily as well as making tax adjustments on any invoicing errors or discrepancies.
• Works with branch and district manager to ensure correct pricing profiles are established and maintained in the company’s operating system specific to the branch location and its customers. Enter pricing cases when needed.
• Responsible for transfers into SES system.
• Responsible for Work Order processing and inventory adjustments.
• Responsible for processing customer returns.for the tests.
• Responsible for ensuring cycle counts are done accurately and routinely.
• Follows up with customer orders to assure delivery and customer satisfaction.
• Creates and maintains files for quotes, bids, submittals, etc.
• Responsible for all billing and order entry procedures.
• Oversees and coordinates yard operations.
• Responsible for delegation of these duties on an as needed basis.

SUPERVISORY RESPONSIBILITIES

Directly supervises 1-8 employees in sales location. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance within established recognition and disciplinary procedures; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.A.) from four-year college or university; and two years related experience and/or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet.

EJ is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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