Office Manager

The US Oncology Network; Bethesda (MD); On-site; USD 58,000 - 89,000; Full time

Job summary

Maryland Oncology Hematology is seeking a seasoned administrator to lead the non-clinical operations across a multi-location practice. You will manage patient billing, scheduling, and front office activities while ensuring compliance with applicable laws and corporate policies.

The role requires extensive experience in medical office management, with a focus on reimbursement strategies, reporting, and staff development to support physicians and patients effectively.

Qualifications

• Minimum seven years of medical office management experience.
• High school diploma or equivalent; a bachelor’s degree is preferred.

Responsibilities

• Oversees the daily activities of the business office, including patient billing, collections, reimbursement, and computer operations.
• Oversees daily activities of the front office, including scheduling, reception, and insurance authorization/verification.
• Implements reimbursement policies and procedures to maximize reimbursement and efficiency in accordance with federal, state, and local laws and regulations.
• Directs the preparation of monthly reimbursement and financial reports for the business office.
• Coordinates office procedures between the front office, business office, and clinical teams to ensure smooth information flow and communication.
• Implements systems (manual and computerized) to support office activities based on business needs.
• Ensures adherence to company HR policies; recruits, hires, and trains all business, front office, and support staff. Recommends merit increases, promotions, and disciplinary actions.
• Provides assistance and coverage for business and front office functions as needed; oversees daily administrative and office management activities, including procurement and storage of office supplies, facilities management, office machines, and equipment maintenance.
• Works with vendors and suppliers as needed. Maintains storage of all medical records and office files. Plans and allocates office space and resources.
• Ensures compliance with company structure, mission statement, and policies and procedures, as well as all applicable federal, state, and local laws and regulations directing the oversight of medical office procedures. Directly supervises all non-clinical office staff, including business office, front office, and administrative support personnel.

Skills

Medical office management

Staff supervision

Budgeting

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Overview

Join Our Team at Maryland Oncology Hematology! We’re looking for passionate and talented professionals to join our team in providing exceptional cancer care. If you’re dedicated to making a difference for patients, physicians, and colleagues, we want to hear from you! With 15+ locations across Maryland and DC, we offer a dynamic and supportive environment where you can grow and thrive.

The general pay scale for this position at MOH is $57,841.71 - $88,987.25 per year. The actual hiring rate is dependent on many factors, including but not limited to prior work experience, education, job/position responsibilities, location, work performance, etc.

Scope

Under general supervision, oversees operational activities at a practice location including business and front office functions. Responsible for office procedures, facilities management, equipment maintenance, and daily supervision of non-clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

Job Description

Essential Duties And Responsibilities

• Oversees the daily activities of the business office, including patient billing, collections, reimbursement, and computer operations.
• Oversees daily activities of the front office, including scheduling, reception, and insurance authorization/verification.
• Implements reimbursement policies and procedures and assists with policy development as appropriate. Ensures all business office activities are conducted to maximize reimbursement and efficiency in accordance with all federal, state, and local laws and regulations.
• Directs the preparation of monthly reimbursement and financial reports for the business office.
• Coordinates office procedures between the front office, business office, and clinical teams to ensure smooth information flow and communication.
• Implements systems (both manual and computerized) to support office activities based on business needs.
• Ensures adherence to company Human Resources policies. Recruits, hires, and trains all business, front office, and support staff. Recommends merit increases, promotions, and disciplinary actions.
• Provides assistance and coverage for business and front office functions as needed. Oversees daily administrative and office management activities, including procurement and storage of office supplies, facilities management, office machines, and equipment maintenance.
• Works with vendors and suppliers as needed. Maintains storage of all medical records and office files. Plans and allocates office space and resources.
• Ensures compliance with company structure, mission statement, and policies and procedures, as well as all applicable federal, state, and local laws and regulations directing the oversight of medical office procedures. Directly supervises all non-clinical office staff, including business office, front office, and administrative support personnel.

Minimum Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum seven years of medical office management experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion, including manual and finger dexterity and eye-hand coordination. Requires standing/sitting for extended periods. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment

Work is performed in an office environment and involves frequent interaction with staff, patients, and the public. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.