Front Office Coordinator I

The US Oncology Network; Washington (District of Columbia); On-site; USD 27,000 - 42,000; Full time

Job summary

Maryland Oncology Hematology is seeking a detail‑oriented Front Office Coordinator to support physicians and staff. You will manage daily office operations, coordinate with billing teams, and help ensure compliance with company policies and standards.

The role requires at least three years in a medical office, strong communication, and adeptness with billing procedures, enabling quality patient service and accurate record keeping.

Qualifications

• High school diploma or equivalent required.
• Minimum three years of medical office experience.
• Experience with billing and insurance processes preferred.

Responsibilities

• Coordinate front office procedures with clinical and billing teams.
• Assist in month-end close and ensure timely documentation.
• Oversee insurance verification and patient financial counseling.
• Ensure authorizations are obtained promptly and accurately.
• Review charges and posting for accuracy and timeliness.

Skills

Customer service

Medical office experience

Communication

Education

High school diploma or equivalent

Tools

Billing software

Job description

Overview

Join Our Team at Maryland Oncology Hematology! We’re looking for passionate and talented professionals to join our team in providing exceptional cancer care. If you’re dedicated to making a difference for patients, physicians, and colleagues, we want to hear from you! With 15+ locations across Maryland and DC, we offer a dynamic and supportive environment where you can grow and thrive.

The general pay scale for this position at MOH is $19.82 - $30.49 per our. The actual hiring rate is dependent on many factors, including but not limited to prior work experience, education, job/position responsibilities, location, work performance, etc.

SCOPE: Responsible for the coordination and operation of the Front Office functions. Acts as liaison with physicians, patients and other office staff. Responsible for assisting in the development of and administration of office policies and procedures. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

Job Description

Essential Duties And Responsibilities

• Coordinates office procedures with clinical staff and billing teams to ensure smooth flow of information across departments.


• Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.


• Implements and complies with company reimbursement policies and procedures to maximize efficiency.


• Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation is present.


• Oversees insurance verification process and patient financial counseling to ensure patients are informed of financial obligations.


• Ensures that authorizations are obtained in a timely manner.


• Reviews posting of charges from encounter forms and hospital charges within 24 hours. Reviews daily encounter forms for completeness and accuracy, following up with appropriate staff to obtain complete information.


• Maintains knowledge of current healthcare and billing trends and practices.

Qualifications

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required.


• Minimum three years of medical office experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, as well as stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT

Work is performed in an office environment and involves frequent interaction with staff, patients, and the public.