Office Manager

Chubb in; Amarillo (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Rain and Hail seeks an experienced office supervisor to lead and direct the office staff across recruiting, training, and workflow management. You will ensure policy adherence, manage staff performance, and coordinate with vendors to meet deadlines while maintaining records and processes for smooth operations.

The role requires strong organizational skills, the ability to train staff on new procedures, and effective communication to support company operations.

Qualifications

• Experience directing office staff and handling personnel actions.
• Ability to recruit and select internal staff.
• Ability to train employees and implement process changes.
• Knowledge of Rain and Hail's products, services, and systems.
• Knowledge of insurance industry terminology.
• Ability to communicate effectively and maintain positive relationships.
• Ability to stay organized and multitask.

Responsibilities

• Supervises and directs work of office staff by recruiting and selecting new internal staff employees.
• Plans, organizes, and communicates work assignments.
• Evaluates staff work performance and recommends personnel actions.
• Investigates and addresses personnel problems.
• Develops and organizes workflow and ensures equipment, supplies, and staff are available.
• Maintains employee records and training staff in work functions.
• Communicates policy changes to staff and updates manuals.
• Monitors workflow to meet deadlines and evaluates space/equipment needs.
• Approves accounts payable and purchase requests within budget.
• Coordinates with outside vendors for maintenance and projects.

Skills

Staff supervision

Staff training

Product knowledge

Insurance terminology

Communication

Teamwork

Organization

Multitasking

Confidentiality

Office equipment

Flexibility

Problem solving

Job description

Essential Job Duties and Responsibilities:

• Supervises and directs work of office staff by:


• Recruiting and selecting of new internal staff employees.


• Planning, organizing, and communicating work assignments.


• Evaluating staffs work performance and recommending personnel actions, including discipline and promotions.


• Investigating and addressing personnel problems.


• Developing and organizing work flow through the office.Ensures the availability of necessary equipment, supplies, and staff.


• Maintaining employee records, including vacation schedules, sick leave, etc.


• Training employees in work functions.


• Communicating changes in office and company policy and procedures to staff.


• Developing and maintaining procedures manuals for division office functions.


• Ensures the efficient operation of the office by:


• Monitoring the processing and workflow of staff to meet all deadlines.


• Evaluating and planning space requirements, equipment needs, etc.


• Approves accounts payable and purchase requests to meet budget guidelines.


• Contacting and directing the work of outside vendors for maintenance and construction projects.


• Studying and interpreting program guidelines and distributing information to department Managers and other staff members.


• Monitoring office procedures to ensure program and company policy compliance.


• Assists with other duties as necessary.

Knowledge, Skills, and Abilities:

• Ability to positively direct the work of others, including the ability to make and communicate work assignments, resolve issues affecting employees, etc.


• Ability to train new employees about job tasks and to train current employees about process changes.


• Knowledge of Rain and Hail's products, services, and systems.


• Knowledge of and the ability to use insurance industry and company terminology.


• Ability to effectively communicate and maintain positive business relationships with company personnel, outside resources, and customers.


• Ability to remain calm and professional.


• Ability to be organized and multitask.


• Ability to perform basic and complex mathematical calculations.


• Ability to maintain a high level of confidentiality.


• Ability to work well with people in a team environment.


• Ability to work from oral or written communication.


• Ability to operate all office equipment.


• Ability to work flexible hours as required.


• Ability to assist in other work-related areas as required.