Office & Guest Experience Coordinator

Cousins Properties; Nashville (TN); On-site; USD 40,000 - 52,000; Full time

Job summary

Cousins Properties, headquartered in Atlanta, is seeking a on-site Customer Service Coordinator for our Nashville, TN office. You will manage the front desk, handle calls, and maintain Yardi work orders and maintenance records.

The role supports the property management team and ensures a high standard of customer service in a Class A setting. The ideal candidate has 2+ years of customer service experience, strong communication, and proficiency in Microsoft Office and Yardi.

Qualifications

• A Bachelor’s Degree preferred.
• Two years of customer service experience in any industry is required.
• Real estate experience is preferred but not required.
• Must possess excellent customer service skills.
• Must be process driven and methodical with strong communication.

Responsibilities

• Manage the main receptionist area and greet customers, contractors, and visitors.
• Handle incoming/outgoing calls and provide professional customer service.
• Maintain Yardi work orders, Preventive Maintenance Systems, and insurance certificates.
• Receive and process information requested by customers, contractors, and vendors.
• Assist Property Manager with planning and implementing periodic customer events.
• Update and maintain the Yardi Work Order System and building website.
• Provide general administrative support to property management staff.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Yardi experience

Reception duties

Vendor relations

Scheduling

Phone etiquette

Data entry

Education

Bachelor’s Degree preferred

Tools

Yardi

Microsoft Office

Job description

Cousins Properties, headquartered in Atlanta, is seeking a on-site Customer Service Coordinator for our Nashville, TN office. You will manage the front desk, handle calls, and maintain Yardi work orders and maintenance records.

The role supports the property management team and ensures a high standard of customer service in a Class A setting. The ideal candidate has 2+ years of customer service experience, strong communication, and proficiency in Microsoft Office and Yardi.