Office Experience Manager

Stream Realty; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Stream Realty Partners is seeking an Office Experience Manager to enhance the office environment in Dallas, TX. This role requires managing operations, improving workplace culture, and providing excellent customer service to visitors and team members. Candidates should have prior office management experience, strong organizational skills, and proficiency in MS Office applications, aiming to create a seamless office experience.

Benefits

Medical/Dental/Vision Insurance

401(k) Plan with Company Matching

PTO and Holiday Pay

Qualifications

• Prior Office Manager or Office Operations experience required.
• Strong verbal and written communication skills needed.
• Ability to multitask and maintain confidentiality.

Responsibilities

• Manage office operations, including front desk coordination.
• Lead a team and oversee workplace culture.
• Ensure safety protocols and budget management.

Skills

Customer Service

Communication

Organizational Skills

Multitasking

Tools

MS Office

SharePoint

Job description

Company Description

ABOUT STREAM REALTY PARTNERS

Founded in 1996, Stream Realty Partners (Stream) began with a vision. Not one focused on bricks and mortar, but with people at its foundation. Headquartered in Dallas, TX and operating in core markets coast to coast, we complete billions in annual transactions in office, industrial, retail, healthcare, land, and data center properties. With millions of square feet of assignments, Stream is one of the fastest-growing, full-service commercial real estate services organizations in the country. Our team of talented individuals have come together to create our distinct culture, best summarized by our firm’s core values: smart, honest, nice, and passionate. For more information, visit www.streamrealty.com and follow Stream on LinkedIn, Instagram, X and Facebook.

IMMEDIATE IMPACT. MEANINGFUL CAREER.

At Stream, we know our success begins and ends with our people. It is the reason we work hard to attract and retain the best and brightest talent. From day one, you will be an integral member of our high-caliber, collaborative team. We will empower you to apply your energy, expertise, and creativity to meet our client’s needs while instilling you with unsurpassed market knowledge and development opportunities to succeed. When you join Stream, you won’t simply start a new job—you will build a meaningful and impactful career.

Job Description

POSITION OVERVIEW

The Office Experience Manager serves as the central hub of the office, responsible for orchestrating the smooth operation of the office environment by managing the front desk and related duties. The first point of contact for visitors, clients, and team members, providing exceptional customer service and ensuring all receive a first-class experience at Stream Realty Partners.

This role will encompass a diverse array of tasks, from managing administrative duties to fostering a positive and efficient workplace culture. This is the go-to person for both internal team members and external stakeholders, ensuring that all aspects of the office run seamlessly. A warm demeanor, excellent communication skills, attention to detail, and problem-solving abilities to optimize office processes and enhance the overall workplace experience.

RESPONSIBILITIES

• Manage the operations of the office, overseeing all aspects of workplace experience, facilities management, safety and security, and budgets.
• Lead a team, provide guidance, mentorship, and foster a collaborative and high-performance work environment.
• Collaborate with internal and external stakeholders to source vendors, negotiate contracts, and ensure quality service delivery.
• Developed and implemented workplace health and safety protocols, emergency response planning, and compliance measures.
• Managed budgets, appointment scheduling, and accounts to optimize resource allocation and meet financial objectives.
• Proactively identified opportunities for process improvements and cost savings, balancing service levels and budget constraints.
• Contributed to the development and execution of the overall office and workplace strategy, aligning with company objectives.
• Thrive in fast-paced, dynamic environments, consistently meeting deadlines and exceeding expectations.
• Greet and welcome visitors in a professional and friendly manner. Coordinate with staff regarding visitor arrivals and appointments. Manage all building access for DFW HQ and validate parking, as needed.
• Answer and direct phone calls promptly and courteously. Provide up to date information to answering service vendor.
• Oversee the maintenance, cleanliness, and organization of the office space, including conference room technology, appearance, and readiness for meetings. This includes restocking refreshments as needed and light catering requests.
• Liaise with building management and/or vendors for inside suite repairs and services.
• Manage office and breakroom supply inventory for DFW HQ. Proactively place orders to maintain appropriate stock levels. Maintain replenishment schedule.
• Proficient in basic accounting tasks such as invoicing and expense tracking for all DFW HQ vendors. Assist with electronic filing, data entry, and document organization for corporate invoices and payments. Ensure chain of custody documentation is maintained for all checks received.
• Assist in planning employee engagement activities and celebrations. Organize monthly recognition events and Friday office breakfast orders in alignment with budget.
• Manage communication for building announcements, birthday announcements, and internal announcements, ensuring accurate and timely relay of information.
• Responsible for the upkeep of office equipment, including copiers, postage machines, and printers, ensuring functionality and addressing any maintenance needs promptly. Proficiency in technology troubleshooting and familiarity with office equipment.
• Maintain and update Stream HQ Office Manual as needed.
• Schedule and coordinate regular headshots with new hires & vendor as needed.

Qualifications

• Previous Office Manager or Office Operations experience
• Previous call management and receptionist experience
• Good attendance and dependability are a MUST!
• Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion
• Strong proactive skills and an ability to anticipate needs with minimal direction
• Highly organized with strong follow-up skills and the ability to multitask
• Strong verbal and written communication skills
• Strong internal customer focus, especially in delivering high-quality results
• Excellence MS Office (SharePoint, Outlook, MS Teams, Excel, Word, etc.) to include the ability to coordinate and schedule using Outlook and MS Teams

Additional Information

Once you have completed your application, you will receive an email from [e-mail] with a link to the Culture Index survey which will help us gain a better understanding of your strengths and motivational drives. Please search for the "Dallas - Office Experience Manager" position in the Culture Index portal. We kindly request that you set aside 10 uninterrupted minutes within 48 hours of your submitting your application.

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#LI-Onsite

Stream is an equal-opportunity employer and does not discriminate on the basis of ethnicity, race, religion, sexual orientation, gender identity, age, national origin, disability, military status, or any other reason prohibited by law.

Stream Realty Partners offers competitive salaries, bonuses, medical/dental/vision insurance, pharmacy benefits, health savings account, flexible spending accounts, 401(k) plan with company matching, PTO, and holiday pay. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, location, and other job-related reasons.

To apply for a position, please visit our website at www.streamrealty.com