Office Experience Lead: Engagement & Operations

Baldwin Group Colleague, Inc.; Charlotte (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

The Baldwin Group, an award-winning insurance brokerage, seeks a proactive front desk administrator to create a welcoming environment for employees and visitors and to help keep a 50,000+ square-foot facility running smoothly. You will serve as the first point of contact, manage mail and calls, and support daily office operations for a team of 100+ colleagues.

Ideal candidates have 2+ years in office administration, strong MS Office skills, and a customer-focused mindset.

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in office administration or related role.
• Experience coordinating events, onboarding, or workplace operations is a plus.

Responsibilities

• Be the heartbeat of the office by creating a welcoming, organized, and engaging environment for employees, candidates, and visitors.
• Serve as the first point of contact by greeting visitors, answering incoming calls, and managing incoming and outgoing mail.
• Maintain a professional, inviting, and well-organized front desk and reception area.
• Help oversee the daily operations and upkeep of our 50,000+ square-foot office, ensuring workspaces, common areas, and meeting rooms are clean, safe, and fully functional.
• Manage office supplies, equipment, and vendor relationships, including inventory management, ordering, and coordinating repairs or maintenance as needed.
• Keep break rooms, kitchens, and common spaces stocked, organized, and employee-ready.
• Coordinate food trucks, catered lunches, employee appreciation events, and other office engagement activities.
• Create, organize, and facilitate fun and motivating sales contests, recognition programs, and culture-building initiatives.
• Support new hire onboarding by preparing workstations, coordinating office logistics, and helping create an exceptional first-day experience.
• Assist employees with administrative tasks, including scheduling meetings, managing calendars, preparing documents, and other office support needs.
• Perform general office duties, including filing, scanning, photocopying, and maintaining records.
• Collaborate with leaders and cross-functional teams to support business objectives and enhance the employee experience.
• Maintain knowledge of company policies, procedures, and services while serving as a resource for employees and visitors.
• Ensure compliance with health, safety, and workplace standards while promoting a positive and productive office environment.

Skills

Customer service

Organization

Communication

MS Office

Independence

Detail-oriented

Time management

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office Suite

Job description

The Baldwin Group, an award-winning insurance brokerage, seeks a proactive front desk administrator to create a welcoming environment for employees and visitors and to help keep a 50,000+ square-foot facility running smoothly. You will serve as the first point of contact, manage mail and calls, and support daily office operations for a team of 100+ colleagues.

Ideal candidates have 2+ years in office administration, strong MS Office skills, and a customer-focused mindset.