Office Experience Lead

Met Council; United States; On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Major medical insurance

Dental insurance

Vision insurance

Pre tax commuter benefits

FSA

403b

Job summary

Met Council in New York City seeks an Office Experience Lead to own the front desk and create a welcoming environment. You will manage visitor flow, phones, mail, and office supplies, while building culture through events and traditions.

The role emphasizes hospitality, strong communication, and organization, with a Monday-Thursday schedule (8:00 AM–6:00 PM) to ensure a consistent, dependable office presence.

Qualifications

• High school diploma or equivalent.
• Previous reception/office admin or facilities support experience preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Fluency in English (verbal and written); bilingual ability a plus.

Responsibilities

• Greet visitors and callers, own the first impression of Met Council.
• Manage front desk; answer calls, welcome visitors, and announce deliveries.
• Handle mail, packages, and office supplies; keep common areas clean and stocked.
• Coordinate conference room scheduling and event setup; support HR/IT onboarding.
• Maintain security and visitor log; assist with building access and security procedures.

Skills

Hospitality

Communication

Multitasking

Microsoft Office

Education

High school diploma

Tools

Microsoft Office Suite (Word Excel Outlook Teams)

Job description

FLSA Non Exempt Benefits Eligible Hours Per Week 40Full time

Met Council is Americas largest Jewish charity dedicated to serving the needy We fight poverty through comprehensive social services and by treating each client with compassion integrity and respect Our programs are staffed by experts who help over 325000 clients each year and advocate on behalf of all needy New Yorkers Our services include 100 affordable housing at 21 locations family violence services Holocaust survivor assistance geriatric social work crisis intervention and the largest free kosher food distribution program in the world Our network of 101 food pantries affordable housing sites and affiliated JCCs provide services directly in neighborhoods across New York City

Position Summary

The Office Experience Lead owns the entire coming into the office experience and is the first face and voice of Met Council This is fundamentally a hospitality and culture role the Lead sets the tone of the office makes every visitor and employee feel genuinely welcomed from the moment they arrive and builds internal culture and morale through regular events and traditions The schedule is MondayThursday 800 AM600 PM so the office has a consistent dependable presence at the front desk The Lead also owns the front deskincluding phones visitors and suppliesso that the office runs smoothly

Principal Responsibilities

• Own the first impression greet every visitor and caller with warmth and confidence ensuring each persons impression of Met Council is a positive one
• Own the arrival experience end to end confirm appointments in advance send guests entry and ID instructions and pre register visitors with building security so no one is left waiting in the lobby
• Plan and run staff touchpoints and office traditions that build culture and morale across the office
• Support new hire first days partner with HR and IT so that badge and building access workspace setup and a warm welcome and tour are ready on Day 1
• Manage phones and visitor flow answer and direct calls welcome and announce visitors
• Handle mail packages and deliveries
• Keep the office well stocked with supplies and snacks and ensure that common areas are always clean welcoming and comfortable
• Serve as the front desk point of contact with building management flag and elevate anything that affects the arrival or office experience elevators lobby cleanliness temperature lighting and follow up until resolved
• Maintain office security by following established procedures and entering visitor information into the building security list; serve as the front desk contact and maintain the visitor log during drills and building incidents
• Respond to employee service requests triage route to HR IT or Facilities and follow up to resolution
• Manage the front desk email inboxes
• Manage conference room scheduling clerical support and event setup partnering with HR on trainings and staff mixers

Additional responsibilities as required

Competencies

• Genuinely warm and outgoing someone who enjoys hosting and connecting with people
• Solid verbal and written communication skills
• Ability to prioritize multitask and adapt in a fast paced environment
• Attention to detail and follow through in daily office tasks
• Strong organizational skills
• Dependability and follow through on tasks and requests
• Collaborative mindset

Skill and Education

• High school diploma or equivalent required
• Previous experience in reception office administration or facilities support preferred
• Proficiency with Microsoft Office Suite Word Excel Outlook Teams
• Comfort managing email inboxes and scheduling systems
• Fluency in English verbal and written; bi lingual ability a plus

Physical Demands

• Constantly Walking standing sitting
• Occasionally Reaching above the shoulder and lifting 5 25 pounds boxes of supplies or mail pushing and pulling

Compensation

2885 an hour

• Major medical dental and vision insurance
• pre tax commuter benefits
• FSA
• 403b
• plus holidays