HVAC Service Dispatcher

Sanders & Johnson, Inc.; Morrison (CO); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

401(k) retirement plan

Sick leave and vacation time

Health, dental, and vision insurance

Life and AD&D insurance

Training and advancement opportunities

Dog-friendly office

Job summary

Sanders & Johnson, Inc. is seeking a full-time Office Dispatcher at our Indian Hills, CO office. You will ensure technicians are scheduled efficiently and clients are satisfied through effective communication and organizational skills.

This role offers a salary between $23.00 and $26.00 per hour and an array of benefits, including a 401(k), health and dental insurance, and the potential for a flexible work-from-home schedule.

Join our fun, growing team and make a difference in our customer's experiences!

Qualifications

• 3+ years of dispatch experience.
• Ability to remain calm during challenging interactions.
• Proficiency with dispatch software, preferably ServiceTitan.

Responsibilities

• Schedule service appointments and dispatch technicians.
• Communicate with clients and technicians over the phone.
• Promote service agreements and sell accessories.

Skills

Dispatch experience

Customer communication

Proficiency with technology

Analytical problem-solving

Attention to detail

Tools

ServiceTitan

Job description

Denver is an extraordinary city with incredible winters and even more spectacular summers. That's why Jim Sanders and Dan Johnson started Sanders & Johnson back in 1977. Because we rely on our customers to such a great extent, we know how important it is to provide total satisfaction and personalized customer service. With over 48 years of providing the finest residential indoor air quality, temperature, and humidity levels, hardly any job is beyond our skill level.

Now, our Indian Hills, CO office is hiring a full-time Office Dispatcher to keep our technicians on track, our workdays efficient, and our customers satisfied!

Depending on experience, you'll earn $23.00 - $26.00/hour. You'll also enjoy excellent benefits like:

• 401(k) retirement plan
• Sick leave, vacation time, and paid holidays
• Health, dental, and vision insurance
• Life and AD&D insurance
• Training and advancement opportunities
• Direct deposit
• Dog-friendly office and a fun, tight-knit team
• Potential to work from home one day/week

What To Know About Becoming Our Office Dispatcher

You'll work a flexible 40-hour schedule, Monday through Friday. Communication, accuracy, efficiency, and customer satisfaction will be your top priorities as you communicate with clients and technicians over the phone and support seamless business operations. Answering incoming phone calls, you'll speak with customers about their needs, answer questions, and enter their data into our dispatch software. You'll maintain a bubbly and professional attitude (even when interacting with challenging personality types), schedule service appointments, and dispatch technicians to jobs based on location, skill set, and availability. When appropriate, you'll also help drive revenue by promoting service agreements and selling accessories over the phone.

Would you excel as our new Office Dispatcher? Here's what you need:

• 3+ years of dispatch experience
• Ability to remain calm and professional during challenging interactions
• Ability to follow up after requests and see projects through to completion
• Proficiency with technology and modern dispatch software, preferably ServiceTitan
• Analytical problem-solving skills
• Attention to detail and organizational skills
• Punctual, dependable, and trustworthy personality
• Self-starter mentality with a fast-paced work ethic
• Familiarity with coaching programs (Praxis S-10, Nexstar, Blue Collar Success Group, etc.) - preferred
• HVAC or plumbing dispatch experience - preferred

About Our Hvac Team

We are a small but GROWING team that always provides the highest service and quality on every job we do. We also like to have FUN and view ourselves as very different from other HVAC and plumbing businesses. We are a locally owned company and have great leadership who are personally interested in the success of the organization, a loyal base of customers going back decades, a long-term strategy, and a vision for future expansion while protecting our reputation for honesty and integrity and remaining locally owned. Most of all we are a fun team of people who enjoy working with each other while serving a great group of customers.

Salary: $23.00 - $26.00 per hour