Office Coordinator- Outpatient Behavioral Health North Clinic

TriHealth; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Une entreprise de soins de santé bien établie à Cincinnati recherche un employé administratif pour soutenir le personnel médical et administratif. Le candidat idéal aura un diplôme de lycée, des compétences en service client, et une expérience dans un rôle similaire. Ce poste implique des tâches variées telles que la saisie de données, la gestion des dossiers et l'interaction avec les patients, tout en respectant les normes de service de TriHealth.

Qualifications

• 1-2 ans d'expérience dans un poste administratif.
• Connaissance de la terminologie médicale souhaitée.
• Compétences en informatique requises.

Responsibilities

• Soutenir le personnel et la direction dans les tâches administratives.
• Assurer la saisie de données et la gestion des dossiers.
• Fournir un service client de qualité.

Skills

Communication verbale et écrite

Compétences en service client

Compétences en négociation

Pensée indépendante

Education

Diplôme de lycée

Tools

MS Office

Job description

Job Overview

This position is a multi-functional role serving as an organizational and problem-solving contact in an office setting. Under supervision, the employee supports staff, management, and medical personnel with duties essential to the department's services, including data entry, billing, recordkeeping, correspondence, patient contact, registration, scheduling, and equipment or supply monitoring. The role may also involve clerical duties such as answering phones, routing calls, resolving problems, and providing customer service.

Job Requirements

• High School Degree
• Computer proficiency in MS Office
• Knowledge of medical terminology
• Verbal and written communication skills
• Customer service skills
• Negotiation skills
• Independent thinking
• 1-2 years clerical experience in a related field

Job Responsibilities

Additional job-related duties as assigned.

Working Conditions

• Climbing: Occasionally
• Hearing: Conversation and other sounds - Consistently
• Kneeling: Occasionally
• Lifting over 50 lbs: Occasionally
• Lifting under 50 lbs: Frequently
• Pulling, Pushing, Reaching, Sitting, Standing, Talking, Use of Hands, Color Vision, Visual Acuity (Far & Near), Walking, Stooping: Various frequencies as specified

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, our mission is to serve our patients, communities, and team members. All team members are expected to embody the following standards:

Serve: ALWAYS

• Greet everyone with eye contact and a smile
• Assist lost patients/guests by guiding them or finding help
• Avoid personal cell phone use in public or patient areas

Excel: ALWAYS

• Address and recover from service issues proactively
• Prioritize waiting patients and guests
• Focus on improving quality, safety, and service

Respect: ALWAYS

• Respect cultural and spiritual differences and individual preferences
• Value everyone's opinions and contributions
• Speak positively about colleagues and departments

Value: ALWAYS

• Be punctual, prepared, and engaged
• Maintain a clean and safe environment
• Use resources efficiently and avoid waste

Engage: ALWAYS

• Acknowledge team wins and thank contributors
• Show courtesy and compassion to customers, colleagues, and the community