Office Coordinator II – Sleep Center

Children's Hospital of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 32,000 - 39,000; Full time

Job summary

The Sleep Center at Children's Hospital of Philadelphia (CHOP) seeks an experienced administrative professional to deliver advanced secretarial support in a fast-paced clinical setting.

Responsibilities include triaging calls, coordinating schedules, preparing materials, and assisting with patient services and documentation while maintaining confidentiality and compliance with HIPAA regulations.

Qualifications

• High School Diploma or GED is required.
• Minimum of 3 years’ administrative experience in office and clinical settings.
• Experience with EPIC is preferred and Microsoft Office skills are preferred.

Responsibilities

• Perform advanced administrative tasks including triage calls, coordination and scheduling.
• Assist with complex patient services including scheduling appointments, check outs, sending documentation and contacting stakeholders.
• Respond to complex inquiries and assist stakeholders according to procedures.

Skills

Office management

Communication

Customer service

Organizational skills

Time management

Confidentiality

Independent work

Collaboration

Education

High School Diploma

Tools

EPIC

MS Word

MS Excel

MS PowerPoint

Job description

SHIFT:

Any (United States of America)

Seeking Breakthrough Makers Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

This role provides advanced administrative and secretarial support.

Responsible for coordination of complex schedules. Works independently on routine issues. Explains policies/procedures. Thinks critically about the order and resource allocation between tasks to increase productivity and efficiency. May provide assistance to lower-level employees. Seasoned employee that is able to address complex scenario. Thinks critically about the order and resource allocation between tasks to increase productivity and efficiency.

Department

The Sleep Center at Children's Hospital of Philadelphia (CHOP) diagnoses and treats children with various sleep disorders. We pair physicians and psychologists to offer a unique approach to care that focuses on both mind and body.

Work Schedule

Monday - Friday

8:30am - 5:00pm EST

What You Will Do

• Perform advanced administrative tasks including triage calls, coordination and scheduling.
• Assist with complex patient services including scheduling appointments, check outs, sending documentation and contacting appropriate stakeholders.
• Respond to complex inquiries and assist stakeholders according to procedures.
• Manage records including charts, files, and correspondence according to procedures.
• Assist with the maintenance of systems, procedures, and methods for record keeping and reporting.
• Schedule and provide administrative support for meetings, interviews, committees, conferences and calendars.
• Prepare presentations, letters, reports, memoranda, and related materials.
• Oversee office supplies for the department.
• Assist with new hire process and employee support including timekeeping.
• Other duties and administrative support projects as required.

Education Qualifications

• High School Diploma / GED – Required

Experience Qualifications

• At least three (3) years of administrative experience in office and clinical setting – Required
• EPIC experience – Preferred
• Microsoft Office Skills – Preferred

Skills And Abilities

• Intermediate knowledge of administrative and office management processes, procedures, principles and best practices
• Basic knowledge of medical terminology and protocols
• Basic knowledge HIPAA regulations
• Intermediate proficiency with electronic medical record software (EPIC)
• Intermediate proficiency with word processing software (Microsoft Word)
• Intermediate proficiency with spreadsheet software (Microsoft Excel)
• Basic proficiency with presentation software (Microsoft PowerPoint)
• Excellent verbal and written communications skills
• Excellent customer service skills
• Excellent interpersonal skills
• Excellent organizational skills
• Strong time management skills
• Solid conflict resolution skills
• Ability to maintain confidentiality and professionalism
• Ability to work independently with minimal supervision
• Ability to collaborate with stakeholders at all levels

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.
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Salary Range

$23.20 - $28.95 Hourly

Salary ranges are shown for full-time jobs. If you’re working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.