Office Coordinator- Deerfield

Joliet Area Community Hospice; Deerfield (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Health Insurance

Dental Insurance

Vision Insurance

Pet Insurance

Personal Time Off

Holiday Paid

Job summary

Joliet Area Community Hospice's Lightways division seeks an Office Coordinator to be the first point of contact for staff, visitors, vendors, patients, families, and other members of the public. The role provides reception, clerical and office organizational support with professionalism and confidentiality to uphold quality patient care.

Front desk and visitor management, mail/logistics, inventory oversight of office supplies and DME, and cross‑departmental administrative support are daily

Qualifications

• High school diploma or equivalent required.
• At least three years of clerical or administrative support experience preferred.
• Proficiency with Microsoft Office Suite, including Excel, and the ability to learn job-related systems.
• Excellent verbal and written communication, customer service, and public relations skills.

Responsibilities

• Front Desk & Visitor Management: Welcome visitors, vendors, and volunteers; maintain sign-in logs and safety protocols.
• Mail & Delivery Logistics: Coordinate shipments (UPS, FedEx, daily mail) and route to departments.
• Inventory & Supply Chain Oversight: Manage office supplies, DME, and the medical supply room with proper safety and compliance.
• Administrative & Clerical Support: Provide cross‑departmental support using MatrixCare, ADP, Teams, Relias, TigerConnect per policy.
• Organizational Knowledge & Safety: Maintain knowledge of Lightways Hospice services to assist callers and guests in a safe, compliant environment.

Skills

Front Desk Management

Visitor Management

Mail & Deliveries

Inventory & Supplies

Administrative Support

Education

High school diploma or equivalent

Tools

MatrixCare

ADP

Microsoft Teams

Relias

TigerConnect

Job description

Founded in 1982 as Joliet Area Community Hospice, Lightways Hospice and Serious Illness Care is an independent, nonprofit healthcare provider licensed in 11 counties in northwest Illinois. We provide exceptional serious illness care, hospice care and grief support for adults and children.

The majority of our direct patient care is in the field with Lightways team members providing care in the home, nursing facility or assisted living facility. We also have a 24-bed inpatient unit in Joliet. Non-clinical staff are based out of our Joliet administrative offices.

Office Coordinator

The Office Coordinator serves as an initial point of contact for staff, visitors, vendors, volunteers, patients, families, and other members of the public. The position provides reception clerical and office organizational support; directs visitors The Office Coordinator performs these duties with professionalism, confidentiality, accuracy, and a commitment to quality patient care.

Key Responsibilities:

• Front Desk & Visitor Management: Serve as the primary point of contact by welcoming visitors, vendors, and volunteers; maintain accurate digital/physical sign-in logs and uphold basic safety protocols.
• Mail & Delivery Logistics: Coordinate incoming and outgoing shipments (UPS, FedEx, daily mail) by sorting, organizing, and routing deliveries to the appropriate departments.
• Inventory & Supply Chain Oversight: Manage and stock office supplies, Durable Medical Equipment (DME), and the medical supply room, ensuring inventory levels, safety standards, and compliance guidelines are met.
• Administrative & Clerical Support: Deliver general administrative assistance across departments and utilize organizational software (e.g., MatrixCare, ADP, Microsoft Teams, Relias, TigerConnect) in alignment with company policies.
• Organizational Knowledge & Safety: Maintain a thorough understanding of Lightways Hospice services and activities to accurately assist callers/guests while ensuring a clean, safe, and compliant environment.

Education/Experience:

• High school diploma or equivalent required.
• At least three years of clerical or administrative support experience preferred.
• Proficiency with Microsoft Office Suite, including Excel, and the ability to learn job-related systems.
• Excellent verbal and written communication, customer service, and public relations skills.

Benefits:

• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Personal Time Off
• Holiday Paid