Office Coordinator

Sun Communities; South Bend (IN); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, dental and vision plans

On-site fitness center

401(k) with company match

Paid time off

Parental leave benefits

Employee assistance program

Tuition reimbursement

Job summary

Sun Communities in South Bend, IN is seeking an Office Coordinator to manage routine office work and assist with coordinating community events.

You will greet residents, handle communications, process rents and move-ins, maintain records, and support marketing materials as directed by the Community Manager. A high school diploma and admin experience are required; NetSuite experience and a valid driver’s license are preferred.

Qualifications

• High School Diploma or GED required.
• 2+ years of administrative experience required.
• Proficiency with NetSuite preferred.
• Experience in property management office preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities.
• Professional appearance and valid driver's license.

Responsibilities

• Greets guests and residents; handle comments and complaints.
• Prepare and distribute notices, lease addendums and renewals.
• Process rents, deposits, fees in Yardi and issue receipts.
• Prepare monthly accounting and activity reports; maintain records.
• Answer phones, type, copy, fax and file.
• Review and code invoices for approval.
• Schedule clubhouse rentals and process fees.
• Maintain office supplies and place orders.
• Make collection calls and handle bad debt submissions.
• Process move-ins/move-outs per Operations Manual.
• Assist with resident relations events and marketing materials.
• Refer prospects to Community Manager; enter data into Yardi.
• Show homes to prospective residents and assist with applications.
• Coordinate with Underwriting for approvals; track statuses.
• Maintain petty cash; record expenditures.
• Prepare bank deposits and daily bank runs.

Skills

Administrative experience

Communication skills

Problem solving

Professional appearance

Driver's license

Education

High School Diploma or GED

Property management office experience

Tools

NetSuite

Job description

Office Coordinators handle the routine office work and administrative responsibilities of the community. They are also responsible for assisting with planning and coordinating community events and activities.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields community comments, suggestions and complaints to the Community Manager. (Essential)
• Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals. (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts. (Essential)
• Completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports. Maintains records and files in accordance with the Operations Manual. (Essential)
• Performs general administrative functions such as answering phones, typing, copying, faxing, and filing. (Essential)
• Reviews and codes invoices and statements for Community Manager approval.
• Schedules clubhouse rentals and processes rental fees.
• Ensures office supplies are sufficiently stocked and prepares supply orders as needed.
• Makes collection calls for site rental payments as directed by the Community Manager. Submits bad debt files to collections.
• Processes resident move-ins and move-outs in accordance with the Operations Manual.
• Assists with planning and coordinating resident relations events and activities within the community.
• Assists with the preparation of marketing materials, including brochures and flyers that pertain to homes for sale (new, pre-owned and brokered homes), community events, and other community-related information as directed by the Community Manager.
• Refers all sales prospects to the Community Manager and enters prospect information into Yardi in a timely manner.
• Assists prospective residents by checking the status of Sun Homes inventory. Reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications at the discretion of the Community Manager.
• Forwards Sun Homes customer service requests to the Community Manager in a timely fashion.
• Coordinates with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants; tracks all approvals and denials.
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts.
• Prepares bank deposit slips and deposit funds as required; makes daily bank runs as needed.
• Other duties as assigned.

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using NetSuite (Preferred)
• 6 months in property management office experience (Preferred)
• Excellent written and verbal communication skills
• Excellent problem solving skills
• Professional appearance
• Must have a valid driver's license

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4plan optionsso you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life,Accidental Death &Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of achild, adoption, or placement of a child
• Paid Time Off including tenholidays, vacation, personal, sick time, bereavement and pay for jury duty

ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email.

Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.

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