Office Coordinator

Lensa; Lawrence (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

A prominent healthcare provider, Lawrence General Hospital, seeks an Office Coordinator to manage medical office activities in Lawrence, MA. The role involves ensuring efficient office workflow, handling patient inquiries, and managing insurance processes. Ideal candidates are organized, compassionate, and bring strong communication skills, enabling them to facilitate patient care effectively.

Qualifications

• Minimum two years of experience in an office coordination role.
• Strong communication, organizational, and interpersonal skills required.
• Ability to work well as part of a team.

Responsibilities

• Coordinate daily activities and office workflow.
• Manage patient interactions and insurance authorizations.
• Perform clerical functions including answering calls and scheduling appointments.

Skills

Communication

Organizational skills

Interpersonal skills

Education

High School diploma or GED

Tools

Computer skills

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Lawrence General Hospital, is seeking professionals in Lawrence, MA. Apply via Lensa today!

As the Office Coordinator, you will be responsible to coordinate the daily activities of the medical office by coordinating office workflow. Processes and obtains all insurance authorizations and referrals to ensure reimbursement for all services rendered. Manage communication and inquiries from referral sources, clinicians, and patients, insurance representatives/case managers regarding insurance coverage, benefits, and authorizations. Communicating excellent bilingual skills for patients, professional and ancillary departments as needed. The ideal candidate will be caring, compassionate and be able to put the patients at ease using their excellent communication skills.

DUTIES AND RESPONSIBILITIES:

• Recording patient interview, history, and chief complaint, verifies insurance eligibility, and collects patient copays.
• Scheduling appointments, answering incoming calls, and retrieving voicemails.
• Performs all department clerical functions including but not limited to answering phone calls, faxing, filing, copying, scanning, as well as discharge functions.
• Manages office supplies and ensures stock is current, appropriate, and par levels maintained.
• Performs other duties as assigned that affect the upkeep of patient charts and the flow of patient care.
• Collect Copayments and balance at the end of the day
• Performs all registration, admission, and discharge functions per policies
• Maintains an in-depth expertise of and serve as a centralized resource for insurance referral and authorization requirements, keeping the clinic informed of changes.
• Contacts insurance companies to obtain referrals and prior authorizations.
• Assist Front Desk Coordinator I and II with operational issues. Serves as a Primary Front Desk Coordinator I and II Preceptor and Mentor. Assists with orientations and provides input to Manager for performance evaluations.
• Acts as an EMR Superuser/Subject matter expert regarding EMR system. Demonstrates thorough knowledge of the system and how to document and schedule appropriately.
• Able to effectively de-escalate conflict independently, serves as a point of contact for service recovery
• Serves as the primary contact for insurance carriers, billing, and case management.
  
  

EDUCATION AND RELATED EXPERIENCE: Required:

• High School diploma or GED.
• Office Coordinator or similar role with a minimum of relevant two years’ work experience.
• Demonstrated strong communication, organizational, and interpersonal skills.
• Demonstrated ability to work well as a member of a team.
• Demonstrated strong Computer skills.
  
  

Preferred:

• Previous experience as a Front Desk Coordinator I or II.
• Medical Assistant
• Previous experience in an ambulatory or specialty practice setting.
• Bi-Lingual speaking, Spanish and English.
  
  

Lawrence General Hospital is a private, non-profit community hospital providing the Merrimack Valley & southern New Hampshire regions with patient-centered, compassionate, and quality health care for the whole family. For over 140 years, the dedicated doctors, nurses, and staff of Lawrence General have been committed to improving the health of the people and communities we serve.

We are an Equal Opportunity Employer committed to hiring a diverse workforce

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  IT Services and IT Consulting

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