Office Coordinator

GFL Environmental Inc.; Fairburn (GA); Hybrid; USD 36,000 - 56,000; Full time

Job summary

GFL Environmental Inc. is seeking an administrative professional to support branch operations in Fairburn, GA. The role involves billing, account management, audits, and ERP system entries, with emphasis on customer service and accurate reporting.

The ideal candidate has an associate degree or equivalent, 2–4 years of related experience, and proficiency in Microsoft Office and ERP software. This full-time position requires strong attention to detail and confidentiality.

Qualifications

• Associates Degree or equivalent from two-year college or technical school.
• Two to four years related experience and/or training.
• Proficient in Microsoft Word, Excel, and Microsoft Office.
• Experience with AS400 and Tower preferred.

Responsibilities

• Support and assist the branch in meeting goals, requests and requirements.
• Maintain policy and procedures manual regarding branch audit requirements.
• Coordinate audit procedures for the branch.
• Process manual municipal and commercial bills.
• Enter new residential accounts and work orders into ERP system.
• Handle customer questions in person and via the telephone.
• Process credits and sales adjustments up to the established limit.
• Prepare all month end reports including landfill accrual and commodity reporting.
• Ensure affirmative action logs are accurate and complete and sent to HR quarterly.
• Order and maintain the inventory relating to safety and office supplies through ERP.
• Assist in training of new staff on branch procedures and computer systems.
• Enter changes to customer accounts or any customer concerns into Tower.
• Assist Collections Department as needed.
• Oversee proper application of policies within the office and safeguard confidential information.
• Ensure accuracy of all billing including roll-off work orders.
• For Landfill areas, weigh in/out and scale testing duties as required.
• Assist reception and maintain a neat, orderly area.
• Back-up on incoming calls and direct messages to appropriate personnel.
• Address customer concerns and resolve problems promptly.
• Maintain a positive attitude and promote corporate image through customer service and attention to detail.
• Comply with applicable laws and company policies; perform other duties as required.

Skills

Interpersonal skills

Microsoft Word

Microsoft Excel

Education

Associates Degree or equivalent

Tools

AS400

Tower

Job description

Key Responsibilities:

• Support and assist the branch in meeting goals, requests and Requirements: of the division and home office.
• Maintains policy and procedures manual regarding branch audit Requirements:.
• Coordinate audit procedures for the branch.
• Process manual municipal and commercial bills.
• Enter new residential accounts and work orders into ERP system.
• Handle customer questions in person and via the telephone.
• Process credits and sales adjustments up to the established limit.
• Pick up and sort incoming mail.
• Prepare all month end reports including; landfill accrual, commodity, etc and ensure reports are completed accurately and timely.
• Ensure affirmative action logs are accurate and complete and sent to Human Resources quarterly.
• Order and maintain the inventory relating to safety and all office supplies through ERP system.
• Assist in training of new staff on branch procedures, customer service, computer systems, etc.
• Enter changes to customer accounts or any customer concerns into Tower.
• Assist Collections Department as needed.
• Oversee proper application of established employee regulations and policies within the office and provide proper safeguard of confidential information.
• Ensure accuracy of all billing including roll-off work orders and process manual billing accounts into the system.
• For areas with Landfill responsibilities, responsibilities including: weigh in and outs, scale testing, verification of hauling accuracy and other duties as required.
• Ensure that reception area is neat and orderly.
• Assist shop with administrative duties as needed.
• Back-up on incoming calls and direct messages to appropriate personnel.
• Address customer concerns and resolve problems as they arise.
• Maintain a positive attitude and promote our corporate image by focusing on good customer service, cooperation, employee partnership, clear and positive phone manners and paying attention to detail.
• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
• Perform other duties and responsibilities as required or requested by management.

Knowledge, Skills, and Abilities:

• Associates Degree or equivalent from two-year college or technical school.
• Two (2) to four (4) years related experience and/or training
• Equivalent combination of education and experience.
• Proficient in Microsoft Word, Excel, and Microsoft Office.
• Experience with AS400 and Tower preferred.
• Excellent interpersonal skills.

Physical/Mental Demands:

• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Possess ability to regularly lift/move up to 10 pounds and occasionally lift/move up to 20 pounds.

Working Conditions:

• Work in indoor office environment 95% of the time.
• Noise level is usually moderate.