OFFICE ASSISTANT

FX Physical Therapy; Timonium (MD); On-site; USD 22,000 - 23,000; Full time

Job summary

FX Physical Therapy in Timonium, MD is hiring a Clinic Assistant to deliver exceptional front-desk service, supporting patients from check-in to checkout.

The role emphasizes friendly communication, accurate insurance verification, copay collection, appointment scheduling, and collaboration with therapists.

Full-time hours Monday-Thursday 11:30am–7:00pm, with compensation at $16–$17 per hour, based on experience, and a welcoming, fast-paced clinic environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to handle multiple tasks simultaneously and stay organized.
• Strong interpersonal skills and professional demeanor.
• Reliable and takes initiative to follow protocols.

Responsibilities

• Greet patients and manage front desk communications.
• Collect copays and verify basic insurance information.
• Schedule and reschedule appointments including cancellations.
• Maintain a clean, welcoming reception area.
• Support therapists and office staff to ensure smooth daily operations.
• Demonstrate professionalism and excellent customer service.
• Answer phones and respond to patient inquiries.
• Follow clinic policies and dress code.
• Problem-solving and ability to take initiative.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Professionalism

Problem solving

Job description

Description

Summary:

FX Physical Therapy is committed to providing excellent customer service to each and every patient; we want each patient’s experience to be nothing less than exceptional! The Physical Therapy Clinic Assistant is a direct representation of FX and provides the patients first and last impression of FX Physical Therapy. The Clinic Assistant is to create an exceptional experience for every guest and be sure FX is presented at its finest (clean, upbeat, professional, etc.). We require our team to follow our processes and protocols to ensure consistency for the patient’s experience.

The Physical Therapy Clinic Assistant is responsible for working closely with the Physical Therapists and Office Coordinator by supporting the day to day activities and needs of our patients. All employees must model the FX brand by showing passion, creativity, quality and efficiently complete all tasks assigned while achieving goals of the team. The Clinic Assistant works closely with the patients, Physical Therapists and Office Coordinator to ensure communication, consistency, teamwork and ultimately exceed our patient’s expectations.

Compensation & Schedule:

$16 to $17 per hour based on experience

Full Time: Monday-Thursday 11:30am to 7:00pm

Essential Duties and Responsibilities:

To perform the job successfully the individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain a friendly upbeat mood and demeanor at the front office
• Must demonstrate professionalism with patients and employees
• Excellent customer service and communication skills
• Reliable and takes initiative to complete tasks and protocol accurately and thoroughly
• General knowledge of FX Physical Therapy services
• Follow proper procedure for patient intake at the beginning of their appointment
• Properly collecting patient copays, deductibles and/or past due amounts in POS system
• Follow up and reschedule all appointments that have been canceledContact new patient leads in order to get them scheduled
• Ensures that the clinic is kept clean, neat and organized
• General knowledge and ability to verify insurance benefits for all new patients
• Qualifications and Skills:
• Able to work varying hours and days to meet business needs
• Effective communicator
• Able to handle multiple tasks simultaneously
• Strong interpersonal skills
• Comfortable working in a fast paced environment
• Comply with dress code
• Problem solver
• Able to take responsibility for actions

Experience:

Preferred knowledge and interest of physical therapy field but not required

Preferred experience and knowledge of verifying insurance benefits but not required

This position description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to create a contract with the employee, or to be an exhaustive list of all responsibilities, activities and skills required of the position and people in the position.