Office Clerk V - AS PAS Concord - Per Diem - 8 Hour - Variable Shifts

JMHAS John Muir Health - Administrative Services; Concord (CA); On-site; USD 48,000 - 64,000; Part time

Job summary

John Muir Health is seeking a Financial Counselor in Concord under the Admitting Manager. The role focuses on identifying payer sources, collecting patient balances, and advising patients on third-party payer options. The counselor will establish payment plans where appropriate to ensure timely collections.

This position emphasizes strong interpersonal skills, clear communication, and accuracy in handling patient financial information within a leading health system east of San Francisco.

Qualifications

• High school diploma or equivalent is required.
• IT/PC knowledge and basic technical skills are required or highly desirable.
• Two years of revenue cycle experience with third-party payers is required.

Responsibilities

• Establish payer source for services rendered.
• Collect patient-owed amounts and monitor payments.
• Identify and explain possible third-party payer sources to patients.
• Set up and explain payment arrangements when appropriate.

Skills

Interpersonal skills

Spelling & grammar

Typing by touch

Education

High school diploma or equivalent

IT/PC knowledge

Revenue cycle/third-party payer experience

Job description

Job Description

Under the direct supervision of the Admitting Manager, the Financial Counselor is primarily responsible for establishing a payer source and collecting patient-owed amounts for services rendered at the facility. The Financial Counselor is responsible for identifying, explaining and advising the patients on possible third party payer sources when possible, and establishing payment arrangements with the patient when appropriate.

Education

High School Graduate or Equivalent Required or Equivalent Experience Experience: 2 years Information Technology - PC Specialist Required 2 years Revenue Cycle - Third Party Payers Required

Skills

• Good interpersonal and customer relations skills.
• Good spelling and Grammar skills.
• Keyboard by touch.

Work Shift

08.0 Per Diem No Waive (United States of America)

Pay Range

$34.69 - $46.59 Hourly Offer amounts are based on demonstrated/relevant experience and/or licensure. Pay will be adjusted to the local market if hired outside of the Bay Area.

Note

Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word ‘exempt’ on it. Scheduled Weekly Hours: 0

About John Muir Health

John Muir Health is a nationally recognized, not-for-profit health care organization east of San Francisco serving patients in Contra Costa, Alameda and southern Solano Counties. It includes a network of more than 1,000 primary care and specialty physicians and 6,300 employees, The health system’s facilities include John Muir Health, Walnut Creek Medical Center (554-bed acute care facility), which serves as Contra Costa County's only designated trauma center, and John Muir Health, Concord Medical Center (247-bed acute care facility). Together, they are recognized as top centers for neurosciences, orthopedic, cancer, cardiovascular, trauma, emergency, pediatric, and high-risk obstetrics care. Other areas of specialty include general surgery, robotic surgery, weight-loss surgery, rehabilitation and critical care. In February 2024, John Muir Health opened the Behring Pavilion, which is home to the UCSF-John Muir Health Jean and Ken Hofmann Cancer Center in Walnut Creek. This state-of-the-art facility brings cancer prevention, diagnosis, treatment, and care coordination into one location. Patients benefit from the expertise of top cancer specialists from John Muir Health and UCSF Health and have access to the latest treatment advances close to home. John Muir Health also offers complete inpatient and outpatient behavioral health programs and services at our 73-bed fully accredited psychiatric hospital and outpatient center located in Concord. In addition, John Muir Health provides a number of primary care and outpatient services at 89 practice sites throughout the community and urgent care centers in Berkeley, Brentwood, Concord, San Ramon and Walnut Creek. John Muir Health offers a collaborative, patient-centered health care environment with an emphasis on listening, explaining, and working together as a team, to help patients achieve their optimal health. We recognize those who exemplify excellence and reward them for contributing to our collective success. From individual to department to spontaneous recognition, Employee of the Month, Employee Suggestion Program rewards, Employee Success Sharing Program, and many more, we find unique ways to thank our employees for the outstanding efforts they make every day. Competitive salary and benefit package available. At John Muir Health, we strive to be a leading health system through the cultivation of a culture of belonging where every patient, employee, provider, and community member feels safe and valued for embracing all aspects of their differences. As an Equal Opportunity employer, we encourage and consider all applicants for employment without regard to race, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other characteristic protected by law. For more information, please visit the EEO website here. All hospitals are accredited by The Joint Commission, a national surveyor of quality patient care. John Muir Health is an equal opportunity employer.