Office Clerk PT

Lowes Foods, LLC; Apex (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Lowes Foods, LLC in Apex, NC is seeking a Guest Service Clerk to supervise the checkout area and deliver the fastest, most pleasant guest experience through consistent execution of our Guest Service Standards.

You will handle sales tasks, cash and invoice processing, front-end security, and cashier performance reporting while supporting a friendly team. The role requires standing for long periods and the ability to lift up to 25 lbs; training and development are provided.

Qualifications

• Friendly, outgoing personality and good guest service skills.
• Ability to work well with others.
• Ability to stand for extended periods and lift up to 25 lbs.
• Strong math and cash handling abilities.
• Basic reading and comprehension for policies.

Responsibilities

• Sales, Cash and Invoice Accounting: prepare weekly cash reports and maintain sales records.
• Cash Related Activities: prepare bank deposits and support cashier tasks.
• Cash Office Security: maintain cash office security and tills accountability.
• Cashier/Guest Service Clerk Performance Reports: monitor cashier accuracy and schedules.
• Process guest orders as needed to ensure minimal wait times.
• Perform all other duties as assigned by management.

Skills

Friendly personality

Teamwork

Reading comprehension

Math skills

Cash handling

Customer service

Computer skills

Physical stamina

Attention to detail

Job description

Overview

To supervise and provide every guest with the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards. Perform all functions associated with sales related assets.

Responsibilities

1. Sales, Cash and Invoice Accounting
   1. Prepare weekly cash report and accompanying documentation.
   2. Maintain sales related information.
   3. Process invoices and transfers as assigned.
   4. Process beer/wine payments.
2. Cash Related Activities
   1. Prepare bank deposits according to policy.
   2. Handle and oversee activities to support cashier (retail verification, loans, pick-ups, etc.)
   3. Handle payroll check approval/cashing according to company policy.
   4. Ensure that an accurate daily cash count is completed.
   5. Process guest needs such as money orders, stamps, lottery tickets, etc.
   6. Process returned checks according to policy.
3. Cash Office Security
   1. Ensure the security of the cash office and store funds.
   2. Maintain accountability standards of cashier tills.
   3. Maintain supplies needed for front end and cash office.
4. Cashier/Guest Service Clerk Performance Reports
   1. Monitor and analyze the Operator Activity Report.
   2. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
   3. Maintain daily front-end schedule to ensure proper guest service level throughout the day.
5. Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented.
6. Perform all other duties as assigned by management.

Qualifications

1. Friendly, outgoing personality.
2. Ability to work well with others.
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. Ability to read and understand information and direction.
5. Knowledge of front end operations.
6. Ability to supervise people including training and development.
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. Effective communication and guest service skills.
9. Must be at least 18 years old.
10. Ability to stand for extended periods of time.
11. Demonstrate successful use of math skills.
12. Ability to work well with computers.