Office Clerk PT

Lowes Foods; Apex (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Lowes Foods in Apex, NC seeks a dedicated Cashier/Guest Service Clerk Supervisor to ensure fast, friendly checkout through consistent standards. You will manage cash, process invoices, support cashier teams, and maintain front end operations.

Applicants should be comfortable handling cash, supervising staff, and executing multiple tasks while delivering excellent guest service. 18+ and able to stand for long periods are required.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Lift 25 lbs occasionally and 15 lbs constantly.
• Read and understand information and direction.
• Knowledge of front end operations.
• Supervise people including training and development.
• Willingness to learn multiple tasks and technical requirements.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Stand for extended periods of time.
• Demonstrate successful use of math skills.
• Work well with computers.

Responsibilities

• Supervise and provide guest service per standards.
• Prepare weekly cash report and documentation.
• Maintain sales related information.
• Process invoices and transfers.
• Process beer/wine payments.
• Prepare bank deposits per policy.
• Support cashier and retail verification activities.
• Handle payroll check approvals/cashing.
• Ensure accurate daily cash count.
• Process guest needs (money orders, stamps, lottery).
• Process returned checks per policy.
• Maintain security of cash office and tills.
• Monitor Operator Activity Report and audits.
• Maintain front-end schedule for guest service levels.
• Process guest orders to meet No Noticeable Wait policy.
• Perform other duties as assigned by management.

Skills

Friendly personality

Team collaboration

Lifting capability

Reading/comprehension

Front-end operations

Supervisory skills

Multitasking ability

Communication/guest service

Age requirement

Stamina

Math skills

Computers proficiency

Job description

Overview

To supervise and provide every guest with the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards. Perform all functions associated with sales related assets.

Responsibilities

1. Sales, Cash and Invoice Accounting

a. Prepare weekly cash report and accompanying documentation.

b. Maintain sales related information.

c. Process invoices and transfers as assigned.

d. Process beer/wine payments.

2. Cash Related Activities

a. Prepare bank deposits according to policy.

b. Handle and oversee activities to support cashier (retail verification, loans, pick-ups, etc.)

c. Handle payroll check approval/cashing according to company policy.

d. Ensure that an accurate daily cash count is completed.

e. Process guest needs such as money orders, stamps, lottery tickets, etc.

f. Process returned checks according to policy.

3. Cash Office Security

a. Ensure the security of the cash office and store funds.

b. Maintain accountability standards of cashier tills.

c. Maintain supplies needed for front end and cash office.

4. Cashier/Guest Service Clerk Performance Reports

a. Monitor and analyze the Operator Activity Report.

b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.

c. Maintain daily front-end schedule to ensure proper guest service level throughout the day.

5. Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented.

6. Perform all other duties as assigned by management.

Qualifications

1. Friendly, outgoing personality.

2. Ability to work well with others.

3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.

4. Ability to read and understand information and direction.

5. Knowledge of front end operations.

6. Ability to supervise people including training and development.

7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

8. Effective communication and guest service skills.

9. Must be at least 18 years old.

10. Ability to stand for extended periods of time.

11. Demonstrate successful use of math skills.

12. Ability to work well with computers.

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