Office claims adjuster at Ally Schaumburg, IL

Ally; Schaumburg (IL); On-site; USD 47,840 - 65,000; Full time

Benefits offered by this job

Time off & holidays

401K plan with company matching

Health, dental & vision

Tuition reimbursement

Job summary

Ally in Schaumburg, IL is seeking an Office Claims Adjuster to handle first notice of loss, investigations, and negotiations with insureds. The role emphasizes timely, accurate documentation and compliance with claims practices.

The ideal candidate has 1+ year in customer service or financial services, strong analytical and negotiation skills, and a solid understanding of insurance that guides action plans. This on-site opportunity offers competitive pay and benefits.

Qualifications

• 1+ years in customer service or financial services industry is required.
• Ability to interpret written coverage to establish action plan.
• High degree of analytical, negotiation and organizational skills.

Responsibilities

• Handles intake of first notice of loss reports.
• Conducts investigations independently and at management direction to establish liability quickly.
• Negotiates settlement of claims with insureds within established authority.
• Maintains a complete and thoroughly documented claim file with supporting documents.
• Adjusts reserves and issues payments as appropriate.
• Works with field appraisers for damage evaluations and timely settlements.
• Ensures compliance with Fair Claims Practices Acts and KPIs.

Skills

Customer service

Analytical skills

Negotiation

Organizational skills

Empathy/communication

Education

HS diploma or equivalent

Associate/Bachelor’s degree in business-related discipline preferred

Tools

Microsoft Office

Job description

Office claims adjuster job at Ally. Schaumburg, IL.

Responsibilities

• Handles intake of first notice of loss reports.
• Conducts investigations independently and at the direction of management utilizing sound investigative procedures to establish liability as quickly as possible.
• Negotiates settlement of claims with insureds while following established, authorized settlement authority.
• Handles questions on coverage.
• Maintain a complete and thoroughly documented claim file ensuring claim files are properly documented and all supporting documents are attached.
• Uses compassionate communication and persuasive negotiation to ensure a positive customer experience.
• Treat customers in a courteous, friendly and professional manner providing timely, thorough, accurate information and assistance.
• Work closely with the field appraisers to ensure accurate and timely damage evaluations.
• Adjusts reserves to accurately reflect the exposure and issue payments to the appropriate parties.
• Identify subrogation and/or salvage situations in a timely manner to protect the interests of the Corporation and request documents needed to process titles and salvage of vehicles.
• Handles all claims within the guidelines of the state’s Fair Claims Practices Acts and other Regulations while also ensuring timeliness and KPIs are being met.
• Maintain an up-to-date dairy.
• Maintain necessary licensing and continuing education.

Skills and Qualifications

• HS diploma or equivalent required. Associate / Bachelor’s degree in business related discipline preferred.
• 1+ years in customer service or financial services industry is required.
• Multi-state adjuster licenses preferred but not required.
• 1+ year of prior property and casualty experience preferred.
• The ability to take detail statements and demonstrate the ability to interpret and apply written coverage accurately to establish claim and determine an action plan.
• Ability to resolve conflicts and empathize with customers is critical, treating customers in a courteous, friendly and professional manner.
• Demonstrate an understanding of insurance law as it relates to claims.
• High degree of analytical, negotiation and organizational skills.
• Typically requires advanced knowledge of Microsoft Office Programs.
• Leveraging technical expertise and relationships to contribute to strategy and drive business results.

Benefits and Compensation

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay down and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• Base Pay Range: $47840 - $65000 USD

Equal Opportunity Employer

Ally Financial is a customer‑centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial‑services provider to our consumer, commercial, and corporate customers. For more information, visit Ally. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [e-mail]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.