Office / Call Center

Healthy Space Systems; Evansville (IN); On-site; USD 38,000 - 56,000; Full time

Job summary

Healthy Space Systems LLC in Evansville, IN, is seeking an Administrative Support Specialist to assist the Sales, Service, and Production Departments. You will handle primary customer phone contacts, set sales appointments, and provide customers with information and follow-up on various issues.

You will also maintain accurate customer records, back up Lead Support/Client Support as needed, and support administrative projects across departments in line with company values.

Qualifications

• Knowledge of customer service principles and practices.
• Skill in verbal and written communication.
• Ability to handle a variety of tasks.
• Ability to perform accurate data entry.

Responsibilities

• Represents Healthy Space Systems LLC through telephone customer contact, sets sales appointments, and follows up with customers on issues.
• Keeps customer records current and updates them; sends information about the company and services.
• Performs administrative functions to support the sales department and assists with tasks for other departments as needed.
• Performs other related duties as requested by management.

Skills

Customer service principles

Verbal communication

Written communication

Data entry

Organizational skills

Tolerance for stress

Education

High school diploma; some college preferred

Job description

Job Summary

Performs a variety of administrative tasks to support the Sales/Service/Production Departments. Primary telephone contact for all customer interactions including answering calls, setting sales appointments, mailing customers information and following up with customers on a variety of issues. Keeps customer records current and updated. Able to back up Lead Support & Client Support in other departments as needed. Supports the management and The Mission, Vision and Values of Healthy Space Systems LLC.

Essential Job Functions

1. Represents Healthy Spaces through telephone customer contact. Answers calls, sets sales appointments, and follows up with customers on a variety of issues/occasions. Specializes in the sales department, yet handles any customer situation to back up Lead Support & Client Support in other departments. (40%)
2. Keeps customer records and files current and updated, as well as sends customers information about the company and/or services performed. Specializes in the sales department, yet handles any customer situation to back up Lead Support & Client Support in other departments. (40%)
3. Performs administrative functions to support the sales department, yet assists with other administrative projects for other departments as needed. (20%)

Marginal Job Functions

1. Performs other related duties as requested or assigned by management.

Qualifications

Knowledge, Skills, Abilities (KSAs)

• Knowledge of customer service principles and practices.
• Skill in operating personal computer and programs such as spreadsheets, database, and word processing software.
• Skill in verbal and written communication.
• Ability to handle a variety of tasks.
• Ability to perform accurate data entry.
• Possess personal traits: Cooperation, Customer Service Acumen, Organization of Work, Attention to Detail, Verbal Communication, Tolerance for Stress, Integrity.

Education and Experience

High school diploma, some college preferred; One (1) year experience in customer service, call center or related position; or an equivalent combination of education and experience.

Physical Requirements

Must be able to see well enough to read reports, data, statistics & information on computer screen. Must be able to hear well enough to communicate on the telephone and in person. Must be able to operate computer & calculator. Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects. Job involves sitting most of the time with occasional standing or walking.