Office-Based RN: Patient Care Coordinator

MyMichigan Health; Alma (MI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

MyMichigan Health seeks a dedicated Registered Nurse to support patient assessment and care under provider supervision. The role involves documentation, coordination of care, and education for patients and families in the office setting.

Responsibilities include triaging calls, assisting with exams, and ensuring continuous quality care across practice locations. Experience with MAPS/MCIR/EMR and strong communication are essential.

Qualifications

• RN license required and BLS certified.
• 3–5 years of healthcare experience.
• Strong patient education and communication skills.
• Familiarity with MAPS/MCIR/EMR systems.

Responsibilities

• Triages calls and coordinates daily patient care and tests.
• Performs complete patient assessments and documents findings.
• Assists providers during examinations and procedures.
• Maintains clean, ready patient areas and equipment.
• Manages documentation and medication reconciliation within scope.

Skills

Interpersonal skills

Communication skills

Clinical assessment

Education

Associates Degree in Nursing (ADN)

BSN preferred

Tools

MAPS

MCIR

EMR systems

LIS

Practice Management

Microsoft Excel

Microsoft Word

Job description

Summary

Under direct supervision of the provider, will be responsible for patient assessment and care, and maintaining appropriate documentation. This position must have basic knowledge of specialty and/or primary care and able to assess, plan, implement and evaluate care for patients. This position is responsible for coordinating care to assure high quality, compassionate patient care is provided. They will maintain and oversee patients at the office locations and will act as the liaison with other organizations and departments. This position may be required to order all medical, pharmacy supplies, and office supplies to manage patient care. They will assure compliance with all the policies/procedures of MyMichigan Health and follow Occupational Safety and Health Administration (OSHA) guidelines, Clinical Laboratory Improvement Amendments (CLIA) regulations, and all appropriate regulatory agencies. They will coordinate with and train any new employees, students and float staff as required. The clinical person will provide patient education, assist with specialty care modalities, symptom management, be available for emergencies, monitor for compliance and the effects of care management with high risk patients, educate on prescriptions and teach the patient and family the reasons for the medication and side effects, coordinate and ensure continuity of care with other providers. Also, may perform general office duties (keyboarding, filing, telephone, computer and office equipment) as needed. The expectations outlined in this job description may vary slightly depending on the practice in which you are assigned. Your immediate supervisor will be able to clarify your responsibilities for you.

Responsibilities

(20%)*Triages all calls, schedules daily urgent/emergent add-ons, receives and relays test results, processes medication refills, supports, directs and refers patients forconsultsand/or testing and insurance pre-certification and documentation.

(20%)*Providescompletepatient assessment withintheirscope of theirlicensure. Greets patients and/or family, performs routine pre-examination procedures including vital signs, assessing and recording objective and subjective data concerning presenting condition. Updates and maintains an accurate patient record byperformingbut not limited to, orders reconciliation, secure messaging (if available) and other tasks as assigned. Performs medication reconciliation, enters allergy reaction type, processes refills withinthe scope of their certification.

(20%)*Coordinates the care team with the care indicated by the provider, and works with the patient and familieswiththe disease process and/or care management.

(20%)*Assists provider with examinations and procedures.

(20%)*Prepares and cleans the patient area, sets up equipment, cleans and facilitates room set up after a procedure. Disposes of contaminated supplies and sterilizes medical instruments.

OTHER DUTIES AND RESPONSIBILITIES:

Demonstrates critical thinking for patient management.

Provides for the age specific needs of the population served according to standards and policies/procedures as evidenced by observation, documentation and peer feedback.

Maintains medical supplies to assure consistent supply levels to meet the needs of the patients.

Understands necessary computer functions in the office setting: Michigan Automated Prescription System (MAPS), Michigan Care Improvement Registry (MCIR), Practice Management, Electronic Medical Records, Laboratory information system (LIS), Emageon, dictation systems, and any other necessary programs to assist providers and staff.

If applicable, maybe required to travel to satellite clinics.

Maintains a system for accurately documenting andcoding inthe medical record as appropriate per policy.

Participate inannualreview for quality and completeness as necessary.

Management of thepatientsymptoms as directed by the provider.

Coordinates and ensure continuity of care with other providers.

MyMichiganHealth is atechnology drivenorganization and employees need to demonstrateCompetencyin Microsoft® Windows.

Certifications and Licensures

BLS - Basic Life Support

RequiredEquivalent Experience- Within 1 month of hire or transfer

RN - Registered Nurse

Required

Required Education

Education:Associates Degree

Comments: BSN is preferred.

Other Information

EXPERIENCE, TRAINING AND SKILLS:

Working knowledge of the organization’sInfor, Electronic Medical Records, and Practice Management programs preferred or knowledge of similar software. PC software knowledge mustinclude:Excel and Word.

Knowledge of medical office policies, practices and procedures as normally acquired through three to five years working in the health care system or similar setting.

Excellent interpersonal skillsneededto communicate successfully with individuals and interact with people at all levels to communicate concepts in a clear and understandable manner.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Isable to move freely aboutfacilitywith or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overallvision and hearingisnecessary with or without assisteddevice(s).

Frequently required to sit/stand/walk for long periods of time.

Mayrequire frequent posturalchangessuch as stooping, kneeling or crouching.

Some exposure toblood bornepathogens and other potentially infectious material.

Must followMyMichiganHealthbloodbornepathogen and TB testing as required.

Abilityto handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity isrequiredincluding handling, reaching, grasping, fingering and feeling.

Mayrequire repetition of these movements on a regular to frequent basis.

Physical Demand Level:Light.Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.

Equivalent Experience and Other Comments (Education)


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