Office Associate II - Frederick County, VA

Commonwealth of VA Careers; Winchester (VA); On-site; USD 36,000 - 43,000; Full time

Job summary

Commonwealth of VA Careers in Winchester, VA is seeking an experienced office assistant to perform a wide range of clerical and customer service tasks within a busy government setting.

Responsibilities include answering phones, greeting visitors, filing, data entry, mailing, and report preparation; a high school diploma and strong communication skills are required. Bilingual English/Spanish is preferred.

Qualifications

• High school diploma or equivalent with related clerical or administrative experience.
• Preferred bilingual English/Spanish skills.
• Working knowledge of office methods, data entry, and basic arithmetic.

Responsibilities

• Answers phones, provides information, and refers callers to staff or resources.
• Greet visitors, provide information, and direct to appropriate staff.
• Posts routine information, maintains filing systems, and processes mail and documents.
• Types correspondence, memos, reports and forms; performs data entry and record-keeping.
• Uses computer and office equipment to input, retrieve, and research information.
• Logs data and generates reports; prepares routine communications.

Skills

Customer service

Multitasking

Data entry

Phone etiquette

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Hiring Range: $39,541.00 to Commensurate With Experience

Full Time or Part Time: Full Time

Additional Detail

This position works in a variety of environments and may work individually or in combination with other employees.

Employees are responsible for performing independently a wide variety of office support activities ranging from routine to complex, following office and administrative practices, policies, and procedures.

• Answers phones, provides information, and refers callers to appropriate staff or community resources
• greets visitors/customers, provides information, answers questions related to the operations of the agency, and makes referrals to appropriate staff or community resources
• Posts a variety of routine information and data to keep agency records
• Sets up, organizes files, purges records, and maintains filing systems
• Types correspondence, memos, reports and/or forms from rough drafts. clear copies, notes or recordings
• Logs statistical or fiscal data in a variant of formats and generates reports
• Collects and distributes information such as broadcasts, mail, and faxes
• Researches computer activity in mainframe and local computer applications
• Runs mail using mail processor
• Receives, sorts, and distributes mail to the appropriate party
• uses computer and office equipment to input, retrieve, verify, scan and research information

Working knowledge of: office methods and procedures including office etiquette and administrative tasks such as answering a multi-lined phone and data entry; spelling punctuation, grammar and basic English’ basic arithmetic; and office software systems including Microsoft Suite and the ability to learn agency-specific applications.

Skills in: operating a personal computer and associated business and agency software and operating a calculator and other office machines.

Demonstrated ability to: understand and provide customer service to the public including assessing customer needs and meeting quality standards for services; work well with others, communicate effectively both orally and writing; follow written and oral instructions; file accurately; research files and organize information; understand, apply, and communicate office polices, procedures and services; multi-tasking; keep records and logs; deal with others using tact and courtesy; and developing good relationships with the public, customers, and co-workers.

High school diploma supplemented with related clerical or administrative experience or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.Preferred: Bilingual English/Spanish skills.

Applicants may be subject to a Criminal History Background search, Central Registry search,DMV/driving record check, and fingerprinting.

The investigation may include: fingerprint checks (State Police,FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment), and other checks requested by the hiring authority.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

May be required to report for shelter duty during community disasters and/or emergencies.