Office Assistant- Student Worker

Iowa Western Community College; Council Bluffs (IA); On-site; USD 16,531,000 - 26,863,000; Full time

Job summary

Iowa Western Community College is seeking a Student Outreach & Support Office Assistant to join our campus team in Council Bluffs, IA. You will work at the front desk of the Student Success Office, assisting students, faculty, and staff with questions and directions, and supporting Rocky’s Emergency Pantry.

Ideal candidates are current IWCC students with a minimum 2.0 GPA, able to work independently and as part of a team, and maintain confidentiality while providing friendly, reliable service.

Qualifications

• High School diploma or GED required.
• Must be a current IWCC student with a minimum GPA of 2.0.
• Able to work in a team.
• Able to work independently without direct supervision.

Responsibilities

• Provide excellent customer service at the front desk for students, faculty, and staff.
• Answer general questions and direct students to campus resources and buildings.
• Assist with Rocky’s Emergency Pantry and organize pantry supplies.

Skills

Customer service

Front desk

Communication

Teamwork

Self-motivation

Education

High School diploma or GED

IWCC student

Tools

MS Office

Job description

Iowa Western Community College is currently seeking a Student Outreach & Support Office Assistant to join our exciting and student-focused team at our beautiful SW Iowa Campus, in Council Bluffs Iowa. This position reports to the Director of Student Outreach Support and Intervention and provides exceptional, friendly, and helpful customer service to students, faculty, and staff at the front desk of the Student Success Office. Assists students by answering general questions and providing directions to campus resources and buildings. Assists students with Rocky’s Emergency Pantry. Offers general administrative support to the Student Life department.

• Provide excellent customer service while answering questions posed by faculty, staff, and students.
• Maintain strict confidentiality while assisting students who are utilizing services provided by the Student Life teams.
• Practice strong attention to details when assisting students in Rocky's Emergency Pantry
• Assists students by answering general questions and providing directions to campus resources and buildings.
• Organize/restock/tidy Rocky's Emergency Pantry
• Answer the front desk phone in a professional manner
• Inform Student Life Team members as their appointments arrive
• Maintain a positive attitude
• Regular, prompt, and reliable attendance
• Self-starter with the ability to perform with little or no direct supervision

• High School diploma or GED required; Currently an IWCC student.
• Must be a current IWCC student with a minimum GPA of 2.0
• Must be able to work effectively with a team.

• Must be able to work independently without direct supervision on a day-to-day basis.
• Students may not work more than 25 hours/week during the academic semester.?
• Other duties as assigned by the Director of Student Outreach & Support

• Normal Office

• Light work (lift 10 lbs.)

• Other physical requirements (note):

• The employee frequently is required to sit for extended periods of time and use hands to operate computer keyboard, telephone and basic office equipment

• While performing the duties of this job, the employee is regularly required to talk and hear