Office Assistant Staffing Support

Riverside Medical Group - Peninsula - Physician Admin; Gloucester (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System is seeking a friendly Front Desk Associate to support patient check-ins, registrations, and scheduling at Gloucester, VA locations. You will verify insurance, collect payments, and prepare visit documents while delivering exceptional customer service.

Responsibilities include greeting patients, managing appointment flow, and coordinating referrals. Prior experience in a medical office is preferred, with strong communication and multitasking skills essential for success.

Qualifications

• High School Diploma or GED required.
• 1 year medical office experience preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Check in/check out patients and verify insurance eligibility.
• Maintain patient demographics in registration software.
• Greet patients and answer multi-line calls.
• Schedule/reschedule appointments and manage referrals.
• Collect payments and print visit documents.

Skills

Customer service

Scheduling

Phone etiquette

Payment processing

Education

High School Diploma or GED

Tools

Patient registration software

Job description

Gloucester, VirginiaHiring Range$16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.OverviewResponsibilities include checking in and checking out patients, verifying insurance eligibility, maintaining patient registration by properly entering and updating patient demographics within the patient registration software, greeting patients while answering multi-phone lines, scheduling/rescheduling appointments, creating/scheduling referrals, completing chart prep and providing information to and for the patients. May be asked to float to other practices within the region providing support as needed.What you will doEnsures all patients' registration and demographics information is correct and updated as needed. Completes check-in and check-out in a timely manner. Collects payments from patients regarding appointments, forms, or past due balances. Monitors daily schedule including scheduling/rescheduling appointments, when necessary, i.e. doctor’s illness, meetings, or vacation. Completes clerical chart prep, prepares and prints visit related documents, i.e. consents, receipts, visit summaries, etc.Promotes the Riverside Care Difference through exceptional customer service. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Manages patient expectations with clear explanations. Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline. Practices warm transfer and proper on-hold techniques.Maintains referrals and insurance information. Obtains referrals or schedules referrals upon receipt from referring location. Ensures referrals are attached with an approved insurance authorization. Obtains insurance authorizations as necessary.Recommends to practice manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.QualificationsEducationHigh School Diploma or GED, Minimum (Required)Experience1 year Medical Office experience (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.