Office Assistant

rivhs; Hampton (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health System in Hampton, Virginia, is seeking an office assistant to support the Practice Manager. You will handle insurance eligibility, patient registration, demographics, and greet patients while answering phones.

Responsibilities include scheduling, referrals, chart prep, and maintaining reception area. Under supervision, you will identify and report compliance, insurance, and billing anomalies, support colleagues, and contribute to smooth daily clinic operations.

Qualifications

• High school diploma or equivalent preferred.
• Medical office experience preferred.
• Experience with patient registration software is a plus.

Responsibilities

• Ensures all patients' registration and demographics information is correct and updated.
• Monitors daily schedule and schedules/reschedules appointments when necessary.
• Obtains referrals and insurance information.
• Completes clerical chart prep and prints visit summaries, receipts and related documents.
• Reports any potential compliance concerns to the appropriate person.

Education

High school diploma or equivalent

Medical office experience preferred

Job description

Hampton, Virginia

Hiring Range

$16.80 - $21.83/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

The office assistant works under the direct supervision of the RBHC Practice Manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

What you will do

Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor's illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.

Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.

Qualifications

Education , High school or equivalent (Preferred)

Experience Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .