Office Assistant - Spanish/Bilingual (Administrative Officer I) Non-Merit

Baltimore County; Towson (MD); On-site; USD 32,000 - 42,000; Part time

Job summary

Baltimore County is seeking an Office Assistant - Spanish/Bilingual at the Eastern Family Resource Center in Towson, MD. This Non-Merit position supports in-person office duties and patient scheduling within a regular 34-hour week.

Responsibilities include handling communications, verifying patient information, chart preparation, insurance verification, and EMR data entry. A high school diploma and at least one year of typing/secretarial experience are required.

Qualifications

• Possession of a high school diploma or an appropriate equivalent.
• One year typing, word processing, or secretarial experience.
• Additional experience or education may substitute for the required education/experience.

Responsibilities

• Will be responsible for in person office assistant duties at Eastern Family Resource Center.
• Process incoming communications by telephone, email, or walk-in, for scheduling patient appointments.
• Verify returning patient information for accuracy.
• Prepare patient charts with necessary paperwork.
• Send out upcoming appointment information to patients.
• Collect insurance card information and verify eligibility when applicable.
• Process patient charts following completion of appointment.
• Scan required documents into Current EMR.
• Collect payments from patients when applicable.
• Determine release of information according to established procedures and confidentiality.
• Initiate the process of purging and updating files.
• Greet and Direct patients and visitors.
• Collect information regarding more complex inquiries and refer to appropriate staff for follow-up as necessary.
• Operate office machinery such as photocopiers, calculators, scanners and printers.

Skills

Typing

Word Processing

Secretarial Experience

Education

High School Diploma or Equivalent

Tools

EMR (Electronic Medical Records)

Job description

Regular Schedule: 34 hours per week

A Non-Merit vacancy exists in Clinical Services/Center Based Services, located at the Eastern Family Resource Center.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

• Will be responsible for in person office assistant duties at Eastern Family Resource Center.
• Process incoming communications either by telephone, email, or walk-in, for scheduling patient appointments.
• Verify returning patient information for accuracy.
• Prepares patient charts with necessary paperwork.
• Send out upcoming appointment information to patients.
• Collects insurance card information and verifies eligibility when applicable.
• Processes patient charts following completion of appointment.
• Scans required document into Current EMR.
• Collect payments from patients, when applicable.
• Determines release of information according to established procedures and confidentiality.
• Initiates the process of purging and updating files.
• Greets and Directs patients and visitors.
• Collects information regarding more complex inquiries and refers to appropriate staff for follow-up as necessary.
• Operates office machinery such as photocopiers, calculators, scanners and printers.

Examples Of Other Duties

• Maintains simple financial and statistical records.
• Performs other related duties as required.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Qualifications

Possession of a high school diploma or an appropriate equivalent

PLUS

One year typing, word processing, or secretarial experience.

Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education.

Additional education may be substituted on a year-for-year basis for the required experience.

Proof of Licenses, Certifications and Education

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Proof of Degree Equivalency

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org).

Mail Or Deliver Documents To

ATTN: Office Assistant - Spanish/Bilingual (Administrative Officer I) Non-Merit

Office of Human Resources

Baltimore County Government

308 Allegheny Ave.

Towson, MD 21204

EXAMINATION PROCEDURE

Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.

Conditions of Employment

Medical Examination and Employment Background Investigation

Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.

Assessment Test

Applicants selected for an appointment must successfully complete a language proficiency assessment test.

Employment Benefits for Non-Merit or Non-Classified, Part-Time Employees

Baltimore County General Government offers the following benefits to part-time, non-merit or non-classified employees. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer

Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace

All Baltimore County offices are smoke free.

Drug free workplace

Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Employee Assistance Program

Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance

In order to qualify for health insurance benefits (medical, prescription, dental and vision insurance), part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Benefits

Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:

Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts

Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance

In order to qualify for life insurance benefits, part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement

Employees are required to participate in the Baltimore County Employees' Retirement System, with very limited exceptions.

Paid Leave

Sick Leave - Monthly sick leave earnings prorated based on the number of hours worked per week. No maximum on accrual. Accrued balance can be applied toward service credit at retirement.

Vacation Leave - Monthly vacation leave earnings prorated based on the number of hours worked per week. Earnings increase after five, ten and fifteen years of service generally.

Holidays - Part-time 30 to 39 hour non-merit or non-classified employees will generally be paid for ten holidays per calendar year. Other part-time, non-merit or non-classified employees working 29 hours per week or less will receive two paid holidays per calendar year. These holidays are the Christmas holiday and the Independence Day holiday.

Bereavement Leave

Jury Leave

Military Leave

Baltimore County Employees Federal Credit Union

Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct Deposit

Payroll through direct deposit to the financial institution selected by employee is required.

Deferred Compensation

Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.

Disclaimer

This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.