Office Assistant/Receptionist - Wenatchee, WA

\\GO001W2K039GONDataHRSupervisorHRGeneralistShoptikalRecruitingArt for PageShopko Optical 500 x 100; Wenatchee (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with match

Paid time off

On-the-job training

Job summary

Shopko Optical is seeking an Office Assistant for our Optical Center. The role involves welcoming patients, answering calls, scheduling appointments, and managing patient files while supporting all non-clinical tasks to ensure smooth operations.

We offer on-the-job training and a comprehensive benefits package including medical, dental, and vision plans, 401K with match, and paid time off. The position is full-time and on-site, with opportunities to grow within the organization.

Qualifications

• High School Diploma or equivalent required.
• Basic computer skills and familiarity with office equipment expected.
• Strong organizational and interpersonal abilities are essential for success.

Responsibilities

• Greet patients and customers in a friendly manner.
• Answer the telephone professionally and route inquiries.
• Book appointments and manage patient files.
• Support all other duties not affecting patient vision.

Skills

Basic computer skills

Excellent organizational skills

Solid interpersonal relationship

Multi-tasking

Attention to detail

Cross-functional collaboration

Communication skills

Education

High School Diploma or equivalent

Job description

Office Assistant - Optical Center

Pay rate is $17.00 - $23.80

It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services.

As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.

Enjoy on-the-job training and certification opportunities as well a comprehensive benefits package including medical, dental, and vision plans, 401K with match, and paid time off.

Position Summary

Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient's vision.

Taking Care of our Teams who Take Care of our Patients

• Competitive Wages & Sales Incentives
• 401K with Match
• Vacation Pay/Personal Day: Full-time regular teammates who work an average of 32 hours per week are eligible for 2 Weeks ofvacation benefits. 1 Personal Day is allowed of 8 hours.
• 6 or 7 Paid Holidays
• Volunteer Time Off- 8 hours
• Sick Pay: Eligible Teammates accrue Sick/Safe Leave at a rate of one hour for every 30 hours worked.
• Health & Wellbeing Benefits: Medical, Life, Dental, Vision, Short & Long Term Disability
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

Duties and Responsibilities

Customer Service

• Greet patients and customers
• Answer the telephone in a professional manner
• Book appointments accurately
• Other duties as assigned

Operational Standards

• Confirm appointments
• Process transactions in the optical billing and point of sale systems
• Process medical billing information
• Organize and file patient and customer records

Minimum Knowledge, Experience & Skills Requirements

• High School Diploma or equivalent
• Previous experience in an office is preferred
• Basic computer skills
• Able to handle multiple customer interactions/phone calls at a time
• Excellent organizational skills
• Able to work cross-functionally with excellent attention to detail and follow through
• Solid interpersonal relationship skills

Essential Functions & Work Requirements

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.