Office Assistant/Receptionist - Green Bay West, WI

\\GO001W2K039GONDataHRSupervisorHRGeneralistShoptikalRecruitingArt for PageShopko Optical 500 x 100; Green Bay (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401K with match

Vacation & personal days

Volunteer time off

Sick pay

Health benefits

EAP

Training & certification

Recognition program

Job summary

Shopko Optical in Green Bay, WI is seeking an attentive Customer Service/Office Support teammate for the Optical center. You will greet patients, answer the phone, book appointments, and maintain patient records, while handling daily office tasks to keep operations smooth.

Responsibilities include assisting the team, processing transactions and billing information, and supporting the center's functions that do not affect patient vision.

Qualifications

• High school diploma or equivalent required.
• Experience in an office setting preferred.
• Must be able to handle multiple customer interactions/phone calls concurrently.

Responsibilities

• Greet patients and customers.
• Answer the telephone in a professional manner.
• Book appointments accurately.
• Process transactions and support billing information.

Skills

Excellent organizational skills

Interpersonal skills

Basic computer skills

Multitasking

Education

High School Diploma or equivalent

Tools

Office equipment operation

Job description

POSITION SUMMARY

Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.

Taking Care of our Teams who Take Care of our Patients

• Competitive Wages
• 401K with Match
• Vacation Pay/Personal Day
• Volunteer Time Off
• Sick Pay for Hourly Teammates
• Health & Wellbeing Benefits
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

DUTIES AND RESPONSIBILITIES

CUSTOMER SERVICE

• Greet patients and customers
• Answer the telephone in a professional manner
• Book appointments accurately
• Other duties as assigned

OPERATIONAL STANDARDS

• Confirm appointments
• Process transactions in the optical billing and point of sale systems
• Process medical billing information
• Organize and file patient and customer records

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS

• High School Diploma or equivalent
• Previous experience in an office is preferred
• Basic computer skills
• Able to handle multiple customer interactions/phone calls at a time
• Excellent organizational skills
• Able to work cross-functionally with excellent attention to detail and follow through
• Solid interpersonal relationship skills

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.