Office Assistant Practice Based Urology

AdventHealth; United States; On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off from day one

Retirement plan 403(b)

Parental leave

Mental health resources

Pet benefits

Job summary

AdventHealth in Port Charlotte, FL is seeking a patient-focused front desk associate to greet visitors, schedule appointments, verify insurance, collect copays, and support care teams with timely medical record handling. High school diploma required, 1+ year related experience preferred.

This full-time day shift includes benefits from day one and opportunities for career development within a faith-based health system.

Qualifications

• High School Grad or Equiv is required.
• 1+ years related experience preferred.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Other duties as assigned
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies to assist patients.
• Answers calls timely and documents them accurately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains medical records and patient information to support care needs.
• Obtains insurance authorizations and verifies coverage prior to appointments, notifying the patient of status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments per policy.
• Establishes patient payment plans as required by policy.
• Processes patient referrals accurately and timely.

Skills

Customer service

Communication skills

Phone etiquette

Education

High school diploma or equivalent

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Benefits:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule:

Full time

Shift: Day (United States of America)

Location:

Address: 2400 Harbor Blvd City: Port Charlotte State: Florida Postal Code: 33952

Job Description:

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Other duties as assigned
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education:

High School Grad or Equiv [Required]

Field of Study:

N/A

Work Experience:

1+ years related experience [Preferred]

Additional Information:

N/A

Licenses and Certifications:

N/A

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.84 - $25.34

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

Equal Opportunity Statement

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Mission Statement

Every day, our fellow team members show up to work, unified with one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.