Office Assistant II (75.26)

Golden State Water Company; Santa Fe Springs (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid vacation and holidays

401(k) retirement plan and profit‑shar

Life, AD&D, and LTD insurance

Health savings account and flexible/sp

Job summary

Golden State Water Company is seeking a detail-oriented office clerk to support daily clerical tasks and customer inquiries in California. You will maintain records, handle typing and data entry, and assist with standard reporting under established procedures.

The role requires a high school diploma or equivalent and at least three years of related experience, with strong English language skills. This on-site position offers a comprehensive benefits package and opportunities for growth.

Qualifications

• High school diploma or equivalent required.
• Three years of related business experience.
• Knowledge of report writing style and format.

Responsibilities

• Performs a variety of general clerical assignments within established procedures and without close supervision.
• Files documents and maintains records, compiles data for reports.
• Handles customer service inquiries using the Customer Service Billing System.
• Screens and routes incoming calls and walk-in inquiries, and schedules appointments.
• Maintains office supplies and reviews requisition forms to ensure receipt of ordered items.
• Performs other duties as assigned.
• Works under general supervision.

Skills

Customer service

Verbal communication

Office administration

Typing

Data entry

Education

High school diploma or equivalent

Tools

Customer Service Billing System

Job description

Golden State Water Company is one of the largest investor-owned water utilities in the United States. We deliver quality, reliable water to more than 1 million people in over 80 communities throughout California. Golden State Water has been in business for more than 90 years because we put customers first.

JOB FUNCTIONS

• Performs a variety of general clerical assignments within a framework of established procedures and without close supervision, including typing, filing, and records management. Also responsible for customer service involving the general explanation of rules, policies, and procedures specific to the area of assignment.
• Files documents, maintains computerized and manual records, compiles data for general information purposes and individual requests for special reports.
• Handles customer service inquiries as needed, using the Customer Service Billing System.
• Screens and routes incoming telephone calls, addresses walk-in inquires, and schedules appointments; directs individuals to appropriate staff; provides general information or explains policies and procedures to staff and public.
• Compares, processes, or maintains a variety of reports and documents.
• Maintains general office supplies and review requisition forms to ensure receipt of ordered supplies.
• Performs other duties as assigned.
• Works under general supervision

MINIMUM POSITION QUALIFICATIONS

• High school diploma or equivalent.
• Three years of related business experience.
• Knowledge of principles and techniques of report writing style and format.
• Ability to use correct English, grammar, spelling, vocabulary, and punctuation.
• May include but not limited to standing, climbing, walking, lifting, bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time.

BENEFITS

• Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents.
• Paid vacation and sick time and twelve Company paid holidays per year.
• 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan.
• Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans.

COMPENSATION INFORMATION

The compensation range provided is in compliance with state specific laws.

Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors.

The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background check.

NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.