Administrative Clerk & Customer Support Specialist

International Executive Service Corps; Santa Fe Springs, Northern (CA, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Job summary

Golden State Water Company in Santa Fe Springs, CA is seeking a diligent general clerk to perform clerical duties, assist customers, and support records management under general supervision.

The role requires a high school diploma, 3 years of related experience, and strong command of English. Training will cover policies and procedures.

Qualifications

• High school diploma or equivalent is required.
• Three years of related business experience.
• Knowledge of report writing style and format.
• Excellent command of English grammar, spelling, and punctuation.

Responsibilities

• Perform a variety of general clerical tasks (typing, filing, records management) with minimal supervision.
• Provide customer service and explain rules, policies, and procedures.
• Handle customer inquiries using the appropriate systems and route calls.
• Prepare and process reports and documents; maintain filing and records.
• Order office supplies and support other duties as assigned; work under general supervision.

Skills

Report writing

Customer service

Office administration

English proficiency

Education

High school diploma or equivalent

Job description

Location SANTA FE SPRINGS, CA (Central District)

Golden State Water Company is one of the largest investor-owned water utilities in the United States. We deliver quality, reliable water to more than 1 million people in over 80 communities throughout California. Golden State Water has been in business for more than 90 years because we put customers first.

JOB FUNCTIONS:
• Performs a variety of general clerical assignments within a framework of established procedures and without close supervision, including typing, filing, and records management. Also responsible for customer service involving the general explanation of rules, policies, and procedures specific to the area of assignment.
• Files documents, maintains computerized and manual records, compiles data for general information purposes and individual requests for special reports.
• Handles customer service inquiries as needed, using the Customer Service Billing System.
• Screens and routes incoming telephone calls, addresses walk-in inquires, and schedules appointments; directs individuals to appropriate staff; provides general information or explains policies and procedures to staff and public.
• Compares, processes, or maintains a variety of reports and documents.
• Maintains general office supplies and review requisition forms to ensure receipt of ordered supplies.
• Performs other duties as assigned.
• Works under general supervision

MINIMUM POSITION QUALIFICATIONS:
• High school diploma or equivalent.
• Three years of related business experience.
• Knowledge of principles and techniques of report writing style and format.
• Ability to use correct English, grammar, spelling, vocabulary, and punctuation.
May include but not limited to standing, climbing, walking, lifting, bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time.

BENEFITS

Our Company supports our employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow. Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents. We also offer paid vacation and sick time and twelve Company paid holidays per year. To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan. Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans.

COMPENSATION INFORMATION

The compensation range provided is in compliance with state specific laws. Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors.

The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background check.

NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.

The Company is committed to providing equal employment opportunities for all job applicants and employees. The Company prohibits unlawful discrimination on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, legally protected medical condition, marital status, sex, gender, gender identity or expression, sexual orientation, age over 40, military or veteran status or any other basis protected by federal, state or local law.