Office Assistant I, Primary Care at New Castle

ChristianaCare; Newark (DE); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health coverage

32 days PTO per year

Tuition reimbursement

Paid parental leave

Adoption assistance

Job summary

ChristianaCare’s Primary Care at New Castle is seeking a detail-oriented Medical Office Assistant I to support daily operations in a fast-paced environment. You will handle payments, verify insurance, coordinate referrals, and maintain confidential patient records, while greeting patients and collecting information.

The ideal candidate has a high school diploma; medical office experience is a plus. Schedule: Mon–Fri 8am–5pm with rotating start times; no weekends or holidays.

Qualifications

• High School Graduate or GED required.
• Experience in a medical office setting is preferred but not required.

Responsibilities

• Handles payments and verifies insurance coverage.
• Coordinates referrals and reconciles daily appointments and payments.
• Answers calls, relays messages, and uses EMR systems to coordinate with providers and staff.
• Updates patient information, schedules tests and appointments, and maintains medical records.
• Resolves patient issues and supports administrative tasks.

Skills

Detail oriented

Adaptable

Organized

Communication skills

Problem solving

Education

High School Diploma or GED

Tools

EMR systems

Job description

Job Details

ChristianaCare’s Primary Care at New Castle practice is looking for a detail-oriented, adaptable, and highly organized _ Medical Office Assistant I _ with strong communication skills and the ability to proactively solve problems in a fast-paced environment.

ChristianaCare’s Primary Care at New Castle offers primary medical care foradults. Providing quality healthcare services including Immunizations, Physical examinations, Minor medical procedures and Lab services on-site.

New Castle | ChristianaCare

The _ Medical Office Assistant I _ schedules appointments with attention to insurance, greets patients while collecting necessary information, and processes referrals while maintaining confidentiality.

Work Schedule:

• Mondays- Fridays: 8am- 5pm
• No weekends or holidays.
• The Office Assistant will be included in a rotating work schedule with start times of 7:00am; 8:00am; 8:30am. Schedule will be discussed during Manager interviews.

Why You’ll Love Working at ChristianaCare

• Comprehensive, First‑Day Health Coverage: Comprehensive first‑day coverage, including medical, dental, vision, and life insurance. Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage. Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth Advance your education with up to $5,250 per year in tuition reimbursement.
• Grow Your Family with Confidence We’re here to support every step of your journey to parenthood—whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.
• Paid Parental Leave Receive 12 weeks of paid parental leave to support your growing family, after one year of service.
• Retirement Planning & Financial Well-Being Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.

Duties / Responsibilities:

The _ Medical Office Assistant I _ handles payments, verifies insurance coverage, coordinates referrals, and reconciles daily appointments and payments. They manage communications by answering calls, relaying messages, and using EMR systems to coordinate with providers and staff. The role includes updating patients, scheduling tests and appointments, maintaining medical records, resolving patient issues, supporting administrative tasks, and following safety protocols, with additional duties as needed.

Position Qualifications:

• High School Graduate or GED required.

• Experience in a medical office setting is preferred but not required.

Why ChristianaCare Are you passionate about making a difference in people’s lives? As a _ Medical Office Assistant I _, you’ll play a key role in supporting daily operations and ensuring a smooth, positive experience for patients and staff. This is more than just a job—it’s an opportunity to be part of a mission-driven team dedicated to excellent service and care.

When we lead with love, excellence is inevitable.

#LI-RT1

Hourly Pay Range: $17.67 - $25.62

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Nov 2, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/