Office Assistant I

Wilsonart International; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, life insurance

Disability insurance

FSA / Dependent care

Vision

Gym discounts

Tuition reimbursement

Internal mobility

Paid vacation

Job summary

Wilsonart in Dallas is seeking an Office I/Customer Service representative to handle customer interactions, enter electronic orders, and manage data entry in our internal system. You will answer phones, respond to inquiries, and support daily order activities with a focus on accuracy and timeliness.

The role requires attention to detail, the ability to multi-task, and a willingness to learn. We offer a supportive environment, opportunities for growth, and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 1+ years experience in a customer service/office role preferred.
• Experience with data entry and order processing a plus.

Responsibilities

• Enter customer orders using a 10-key system.
• Respond to customer inquiries via phone and email.
• Support day-to-day order management and data entry.
• Assist customers and handle routine questions.

Skills

Data entry (10-key)

Multi-tasking

Customer service mindset

Following directions

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Outlook

Job description

Win at Wilsonart

At Wilsonart, we don’t just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care. You’ll be surrounded by teammates who take pride in their work and look out for one another. You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life.

Here, you’ll win with: Support that keeps you well Medical, dental, and life insurance Company-paid short- and long-term disability FSAs and dependent care options Vision and legal benefits Gym discounts and wellness clinics Tuition reimbursement—for you and your dependents Opportunities to grow Clear paths to promotion and internal mobility Training, coaching, and mentorship Development programs to support your goals Time for what matters Paid vacation and holidays in your first year A culture that respects work-life balance

Job Description: Position Overview

Wilsonart, in Dallas, currently has an opening for an Office I/Customer Service representative. This person will work directly with our customers and will be required to enter electronic orders, answer phone calls, respond to customer inquiries, as well as a variety of other tasks as required. This position performs extensive data entry into our internal system. Performs other tasks as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following

• Other duties may be assigned.
• Performs duties in accordance with specific instructions and established work methods.
• Enters orders via 10 key into internal system.
• Resolves routine questions and problems via phone, email, and occasionally in person.
• Supports day-to-day order management.
• Assists the needs of the customer.
• Performs other tasks as required.

Knowledge, Skills & Abilities

• Skill in resolving routine questions and problems.
• Experience with Microsoft Office Suite, especially Outlook.
• Skill in data entry (10 key).
• Ability to follow directions, take notes, and self-start.
• Ability to work under direct supervision.
• Ability to multi-task, while staying organized.

High School Diploma or GED.

Experience: 1+ years experience. Fifteen semester hours of college in a related field may substitute for the required experience.

Physical Demands: Sitting in the same location of standing/walking; required to stoop, climb or lift light material (10-20lbs) or equipment. Located in a comfortable indoor area. Examples: executive, management and support positions.

We’re looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart.

Wilsonart is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

At Wilsonart, we believe in the power of possibilities. Making surfaces that combine form and function. Flexibility and durability. Practicality and possibility. With our engineered surfaces, we can replicate the surfaces of nature. We can create new, inspired looks with more durable, sustainable materials. If it can be imagined, we can make it happen. We manufacture and distribute High Pressure Laminate, Coordinated TFL and Edgeband, Quartz, Solid Surface, Epoxy, and other decorative engineered surfaces for use in the office, education, healthcare, residential, hospitality, and retail markets.