Office Assistant - Continuum of Care

SSM Health; Fond du Lac (WI); On-site; USD 35,000 - 52,000; Full time

Job summary

SSM Health's WI-St. Agnes Hospital Home Care & Hospice in Fond du Lac, WI is seeking an administrative professional to support clinic operations, scheduling, and patient communications during the day shift.

This 40-hour weekly role focuses on clerical duties, chart maintenance, and coordinating with clinicians to ensure smooth patient care in a hospice setting.

Qualifications

• High School diploma or 10 years of work experience.
• One year of experience in a health care or office setting.
• Ability to perform clerical duties and operate standard office equipment.

Responsibilities

• Performs duties under supervision, within well established guidelines and practical knowledge gained from experience.
• Supports clinical staff and management team with department business and patient/resident care. Greets visitors, answers/screens/routes telephone calls, files, distributes mail and performs other general clerical duties.
• May provide assistance with programs/software for staff or management team. May assemble and maintain patient/resident charts, and/or electronic health records.
• Responsible for making copies, answering phones, making appointments, and maintaining records. May need to problem solve upstream or downstream impact for patient/resident record issues.
• May be responsible for maintaining office inventory including ordering supplies. Ensures that office equipment is in good working order and requests repairs or maintenance as needed.
• Communicates with patients/residents, families, physicians and other healthcare team members about patient care according to protocol.
• Performs other duties as assigned.

Skills

Administrative support

Customer service

Scheduling

Phone etiquette

Electronic health records

MS Office

Education

High School diploma/GED or 10 years of work experience

Tools

EHR software

MS Office

Job description

It's more than a career, it's a calling.

WI-St. Agnes Hospital Home Care & Hospice

Worker Type:

Regular

Department:

Hospice

Schedule:

40 hours per week / Day Shift

Job Highlights:

Join a team where your work matters every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

Job Summary:

Supports clinic, department or program in an administrative capacity.

Job Responsibilities and Requirements:

Primary Responsibilities

• Performs duties under supervision, within well established guidelines and practical knowledge gained from experience.
• Supports clinical staff and management team with department business and patient/resident care. Greets visitors, answers/screens/routes telephone calls, files, distributes mail and performs other general clerical duties.
• May provide assistance with programs/software for staff or management team. May assemble and maintain patient/resident charts, and/or electronic health records.
• Responsible for making copies, answering phones, making appointments, and maintaining records. May need to problem solve upstream or downstream impact for patient/resident record issues.
• May be responsible for maintaining office inventory including ordering supplies. Ensures that office equipment is in good working order and requests repairs or maintenance as needed.
• Communicates with patients/residents, families, physicians and other healthcare team members about patient care according to protocol.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• One year experience

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department:

1902000116 HOSPICE FDL

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.