Office Assistant 2 (Temporary)

Lane County; Medford (OR); On-site; USD 21,000 - 28,000; Full time

Job summary

Lane County Developmental Disabilities Services seeks an Office Assistant 2 to deliver exceptional front-line support for individuals in services and community partners. You will handle a variety of administrative tasks to keep daily operations running smoothly.

The role emphasizes customer service, data entry, and file management, with duties including background checks and maintaining electronic records. Collaboration with the Administrative Team is essential.

Qualifications

• Two years of responsible clerical and office assistance experience.
• Equivalent to completion of the twelfth grade.
• This position is subject to a full background check.

Responsibilities

• Greet individuals and check them in for appointments or direct to staff.
• Provide complex information interpreting policies to facilitate operations.
• Time-sensitive data entry across databases and follow up with coordinators.
• Process and archive client records, including uploading to the electronic health record.
• Process Criminal History Background Checks.

Skills

Customer service

Clerical experience

Data entry

Communication

Education

High school diploma

Tools

Electronic health record (EHR)

Database systems

Job description

About the Position

Do you have a passion and dedication to caring and advocating for your community and individuals with Intellectual and/or developmental disabilities? Do you find yourself energized and engaged when working in an evolving and challenging environment with a focus on continuous improvement? If so, we have an exciting opportunity for you to join a talented and passionate team!

We have two temporary positions available. Our Office Assistant 2 will provide excellent customer service to our individuals in services and will assist with a variety of administrative tasks and duties. The Administrative Team is an integral part of our organization and is the center of organizing and running the daily operations of our division.

This individual must demonstrate exceptional customer service in person, by phone and by email in order to provide assistance to the individuals in services and to our community partners.
We are hiring for 2 temporary positions.

This position may provide any or all of the following supports:

1. Front office support including: greet individuals and check them in for their appointments or direct them to the appropriate staff member; receive calls and transfer or refer calls to proper sources.
   
2. Provide complex or technical information which requires the interpretation of office or program policies and procedures in order to facilitate office operations or assist the general public.
   
3. Time-sensitive data entry, which can include: working on a variety of databases, tracking information, following up with Services Coordinators.
   
4. Process and archive client records. This includes uploading to our electronic health record.
   
5. Process Criminal History Background Checks.

This position also provides support to the Supervisor of the Administrative team and will perform related duties as assigned.

The ideal candidate will be able to:

• Develop a deep understanding of our processes

• Be technically proficient – i.e. someone that can understand and work with our systems with ease

• Establish and maintain solid working relationships through communication, cooperation and positive interactions with all patients, employees, staff and providers.

Lane County Developmental Disabilities Services strives to provide a responsive, cooperative lifespan delivery system of support, training, care, monitoring, protection and crisis response for persons with developmental disabilities and their families

About the Division

Lane County Developmental Disabilities Services strives to provide a responsive, cooperative lifespan delivery system of support, training, care, monitoring, protection and crisis response for persons with developmental disabilities and their families. Services are designed to maximize opportunities for self-determination and self-sufficiency.

See what Lane County employees have to say about working for Developmental Disabilities Services!

Schedule:Monday – Friday; 8:00am – 5:00pm

*This is an AFSCME represented position*

** This position is budgeted for a maximum of 1,040 hours during the fiscal year.

Training:

• Equivalent to the completion of the twelfth grade.

Experience:

• Two years of responsible clerical and office assistance experience

An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Special Requirements:

• This position is subject to a full background check.

Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Office Assistant 1/2

Selection Process

Equal Employment Opportunity

Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

Strategic Plan

In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.

The 2025 - 2027 Strategic Planfocuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.

Trauma Informed Care Statement

Lane County Health & Human Services is committed to providing Trauma Informed Care. As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past. Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other. Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.

Veteran Preference Information