Office Assistant 1, Residential Facilities (NY HELPS)

State University of New York at Buffalo; New York (NY); On-site; USD 37,000; Full time

Job summary

The University at Buffalo seeks an Office Assistant 1 for its Customer Service branch, responsible for delivering exceptional support and ensuring smooth interactions across departments. Candidates should possess strong customer service skills and technical abilities to excel in a dynamic environment. The role includes tasks like handling calls, processing orders, and supporting maintenance efforts.

Benefits

Comprehensive health and retirement plans

Work-life balance initiatives

Qualifications

• Ability to provide exceptional customer service with strong communication skills.
• Technical skills required for managing computer applications and support.
• Detail-oriented with strong management and organizational skills.

Responsibilities

• Provide expert customer service to support maintenance and custodial units.
• Handle general receptionist duties, managing calls and service requests.
• Process inventory orders and schedule critical meetings.

Skills

Customer Service

Communication

Attention to Detail

Technical Support

Job description

The University at Buffalo (UB) Office of Residential Facilities ( UBRF ) is seeking a candidate to fill an Office Assistant 1 position in the Customer Service branch of its Administrative Services unit. In this role, you will be responsible for supporting and sustaining a world-class customer service program through exceptional personal interactions, application of advanced computer skills, and providing consistent attention to detail.

As the Office Assistant 1, your responsibilities include:

• Provide expert customer service in support of the UBRF Residential Maintenance Services and Residential Custodial Services units
• Handle general receptionist duties to include answering calls for maintenance and custodial support requests
• Receive and process inventory orders
• Schedule and organize critical meetings
• Support our incredible team of facilities professionals
• Interact with students, parents, departmental and University staff, as well as outside contractors and vendors.

The successful candidate will have the ability to provide technical, administrative, management, and strong customer service support in an innovative and dynamic work environment.

Outstanding Benefits Package

Working at UB comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our benefits website to learn about our benefit packages.

About the Office of Residential Facilities

The UB Office of Residential Facilities ( UBRF ) reports to the Department of Housing Operations and is a dynamic unit within UB dedicated to delivering the best living and learning environments by designing, building, and operating safe, clean, functional, and sustainable facilities that serve as the bedrock of academic success at UB. Responsible for managing 117 buildings totaling 2.5 million square feet, UBRF serves as the backbone of campus housing, accommodating approximately 8,000 UB students annually.

About Student Life

The Department of Housing Operations falls under the UB Division of Student Life. As an employee of Student Life, you will join service professionals, all driven by one shared set of values designed to help ensure students’ well-being, create a safe and supportive environment, and promote student success. In Student Life, growth is a shared passion. We aim for excellence, thinking big and going bold. We pursue our goals tenaciously while stewarding the student experience. We build communities and advance diversity in all forms. We encourage discovery and celebrate success.

About the University at Buffalo
The University at Buffalo (UB) #ubuffalo is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo .

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Departmental Operating Needs

• Serve as a highly visible, first point of contact for visitors, customers, vendors and stakeholders

Minimum Qualifications

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS ).

Non-competitive (NY HELPS ):

There are no minimum qualifications for this position.

OR

Competitive ( NON -NY HELPS ):

• Transfer Eligibility Requirement: You must have a current permanent appointment with a minimum of 1 year of service in a position of the same title or transferable title.
• Reassignment Requirement: You must hold the same title at the University at Buffalo.
• Reinstatement Requirement: You must be a former state employee to request reinstatement to the title that was held (or transferable title).

Preferred Qualifications

Physical Demands

Salary Range

Salary Range $36,232

Additional Salary Information

Work Days

Work Days Weekdays - Monday - Friday

Work Hours

7:30 a.m. – 4:00 p.m.

Job Type

Job Type Full-Time

Campus

Campus North Campus

Posting Alerts

Special Instructions Summary

Additional Information

Is a background check required for this posting?

Is a background check required for this posting? Yes

Background Check Notification For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment.

Contact Information

Contact's Name

Contact's Name Jennifer Clark

Contact's Pronouns

Contact's Title

Contact's Title Customer Service Manager

Contact's Email

Contact's Phone

Contact's Phone [phone]

Posting Dates

Posted

Posted 06/17/2025

Date to be Filled

Date to be Filled 08/14/2025

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Please indicate your current employment affiliation with the University at Buffalo.
  • Faculty
  • Faculty Student Association (FSA)
  • Research Foundation Employee
  • State Classified
  • State Professional
  • UB Foundation
  • TA/GA
  • Student
  • No Current Employment Affiliation
• * How did you first hear about this employment opportunity?
  • AcademicKeys.com
  • CareerExposure.com
  • CareerWomen.com
  • Chronicle of Higher Education
  • DiversitySearch.com
  • GoogleJobs.com
  • HERCjobs.org
  • HigherEdJobs.com
  • IMDiversity.com
  • Indeed.com
  • LinkedIn.com
  • MBACareers.com
  • Conference
  • Personal Referral
  • UBJobs.buffalo.edu
  • Other
• * Please select your eligibility for our NY HELPS position.
  • I meet the minimum qualifications for this title.
  • Transfer Eligibility Requirement: you must have a current permanent appointment with a minimum of 1 year of service in a position of the same title or transferable title.
  • Reassignment Requirement: You must hold the same title at the University at Buffalo.
  • Reinstatement Requirement: You must be a former state employee to request reinstatement to the title that was held (or transferable title).
  • I do not meet any of the above requirements.

UB is an AA/EOE and welcomes all to apply including veterans and individuals with disabilities. Arrangements will be made if an applicant has a disability in order to provide access to the application, interview and selection process upon request. Reasonable accommodation requests must be made in a timely manner by email at [e-mail] or by phone [phone].