Office Assistant

La-Z-Boy Southeast; Pineville (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision, & Life

401(k) matching

Paid time off

Profit sharing

Employee discount

Parental leave

Referral bonus

Job summary

La-Z-Boy Southeast is seeking an on-site Operations Associate to assist with daily gallery operations and ensure adherence to company standards. You will reconcile financials, update sales information, and help maintain stock levels and floor presentation.

The role requires proficiency in Word/Excel, strong communication, attention to detail, and experience with RMS and CRM systems. Must be able to work accurately with numbers and support safety and compliance efforts.

Qualifications

• High school diploma required.
• Proficiency in Word, Excel, and emails.
• Ability to read and write clearly and professionally.
• Detail-oriented with strong numeracy and data checks.

Responsibilities

• Review and reconcile financial statements, sales or activity reports.
• Reconcile, balance and make deposits for cash transactions.
• Ensure premises and service levels meet company standards.
• Handle customer complaints professionally.
• Maintain staff and customer safety and security.
• Ensure compliance with health, safety and legal requirements.
• Keep assigned areas organized and clean.
• Update marketing and sales information on the floor.
• Ensure store has adequate stock for daily operations.
• Process receiving and inventory audits.
• Knowledge of La-Z-Boy RMS and CRM software.

Skills

Word processing

Excel

Communication

Attention to detail

Numerical accuracy

Education

High school diploma

Tools

RMS

CRM software

Job description

Assist with the day to day operational processes in the gallery. Ensure that the company standards are met and drive activities toward exceeding store goals.

Essential Job Functions

1. Review and reconcile financial statements, sales or activity reports.
2. Reconcile, balance and make deposits for each cash transactions.
3. Ensuring that premises and service levels are maintained to company standards.
4. Dealing with customer complaints.
5. Ensuring the safety and security of staff and customers.
6. Ensuring compliance with all health, safety and legal requirements.
7. Maintain areas of responsibility.
8. Update marketing and sales information on floor.
9. Ensure store has necessary stock for day to day operations.
10. Process receiving and inventory audits.
11. Knowledge of La-Z-Boy Retail Management System (RMS) and customer relationship management software.

Knowledge, Skills, and Abilities

1. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.
2. Knowledge of electronic equipment, and computer hardware and software, including applications.
3. Knowledge of relevant equipment, policies, procedures, and strategies to promote effective security operations for the protection of people, data, property, and institutions.
4. Knowledge of company products, services, policies, and procedures.
5. Knowledge of Word, Excel, Email and Internet Browsing.
6. Ability to come up with a number of ideas about a topic.
7. Ability to read and understand information and ideas presented in writing.
8. Ability to communicate and write clearly, effectively and professionally.
9. Ability to check details of work for accuracy.
10. Ability to work precisely with numbers, measurements or other kinds of data.
11. Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
12. Skill of social perceptiveness. Awareness of others reactions and understanding why they react as they do.
13. Skill of active listening. Understanding the implications of new information for both current and future problem-solving and decision-making.
14. Skill of active listening. Understanding, concentrating, responding to and remembering what is being said.
15. Starting at $18.00 an hour

Benefits:

1. Medical, Dental, Vision, & Life insurance – Protect yourself and your family with valuable coverage and peace of mind.
2. Supplemental Insurance options available – Customize your benefits to fit your lifestyle.
3. Matching 401(k) contributions – Build your financial future faster with company contributions to your retirement savings.
4. Paid time off – Take the time you need to rest, recharge, and enjoy life’s important moments.
5. Profit Sharing Program – Share in the success of the company and be rewarded for helping drive results.
6. Employee discount – Enjoy savings for you (and your family!) on products you’ll be proud to own.
7. Employee Assistance Program – Access resources and support for personal and financial goals.
8. Parental leave – Spend valuable time with your growing family when it matters most.
9. Referral bonus program – Earn extra income by helping great people join our team.

Education and Experience

High school diploma required.

Physical Requirements

1. Must be able to see well enough to read printed materials, computer screens, and across the gallery.
2. Must be able to hear well enough to communicate with other employees.
3. Must be able to stand, sit and move around the gallery and occasionally walk briskly.
4. Must be able to kneel to pick up items from the ground.
5. Must be able to move furniture lifting up to 50 pounds.
6. Must be able to type and hold tablet.

Working Conditions:

Normal working conditions absent extreme factors

Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Job Type: Full-time. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.