Front Office Assistant

AdventHealth; Ocala (FL); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Pension/403-B

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Ocala, FL is seeking a dedicated administrative professional to support medical records, appointments, and patient intake. This full-time, on-site role requires the ability to greet patients warmly and manage documentation efficiently.

Responsibilities include obtaining insurance authorizations, verifying coverage, collecting payments, and coordinating with clinicians to maintain smooth patient flow and accurate records.

Qualifications

• High School diploma or equivalent required.
• 1+ years related experience preferred.

Responsibilities

• Greet and direct patients in a friendly, timely manner.
• Process medical record requests accurately and timely.
• Assist with daily closing procedures.
• Obtain insurance authorizations and verify coverage before appointments.
• Collect copays, deposits, and other payments at service time.
• Schedule and confirm patient appointments to minimize no-shows.
• Distribute documentation within AMR accurately and timely.
• Handle phone calls and document calls.

Education

High School Grad or Equiv

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

1500 SW 1ST AVE

City

OCALA

State

Florida

Postal Code

34471

Job Description

Facilitates medical record requests accurately and timely. Assists with daily closing procedures. Other duties as assigned Greets and directs patients in a friendly, welcoming, and timely manner. Demonstrates knowledge of department policies and procedures to assist patients appropriately. Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call. Consistently responds to patient requests in a timely and professional manner. Collects required documents such as insurance cards and photo IDs for encounters. Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate. Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely. Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status. Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy. Establishes patient payment plans as required by department policy. Processes patient referrals accurately and timely.

Knowledge, Skills, and Abilities

• N/A

Education

• High School Grad or Equiv [Required]

Field of Study

• or equivalent

Work Experience

• 1+ years related experience [Preferred]

Additional Information

• N/A

Licenses and Certifications

• N/A

Physical Requirements

Physical Requirements - (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$15.69 - $25.10

Background Screening Requirement (Florida Law)

Certain positions are subject Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.