Office Assistant

Imperial Brady; Kailua (HI); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Life insurance

Paid time off

Educational reimbursement

Paid family leave

Adoption assistance

Job summary

Imperial Dade in Kailua-Kona, Hawaii seeks an Office Assistant to handle customer inquiries, process orders, and provide information about products and services. The role supports sales and operations with professional communication.

The schedule is Monday through Friday, 7:30 am to 4:30 pm, at an hourly rate of $19. The ideal candidate has strong clerical skills, data entry accuracy, and proficiency with MS Office to help keep customers satisfied.

Qualifications

• High school diploma, GED, or equivalent.
• 2 years of customer service experience.
• Proficiency in MS Office and familiarity with using other software.
• 2 years of data entry experience.
• An outgoing personality, an eager attitude to help others.

Responsibilities

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face.
• Assist in increasing sales and profitability by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
• Escalate customer information, problems/needs, and requests to the customer service manager when necessary.

Skills

Customer service

Data entry

MS Office

Education

High school diploma or GED

Job description

Imperial Dade, 74-577 Honokohau Street, Kailua-Kona, Hawaii, United States of America

Job Description

Posted Monday, January 5, 2026 at 5:00 AM

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments, including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.

**All correspondence will come directly from Imperial Dade and not a personal email address.**

TheOffice Assistantwill interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services.

The schedule for this position is Monday through Friday from 7:30 am - 4:30 pm and pays an hourly rate of $19.00 per hour.

You will:

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items
• When necessary, escalation customer information, problems/needs, and requests to the customer service manager.

You have:

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• Proficiency in MS Office and familiarity with using other software
• 2 years of data entry experience
• An outgoing personality, an eager attitude to help others

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer,committed to providing opportunities for qualified individuals with past justice system involvement.We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.