Office Administrator - Shoreline Amphitheatre (Seasonal 2026)

Live Nation Entertainment; Mountain View (CA); On-site; USD 27,138 - 30,307; Full time

Job summary

Live Nation Entertainment is seeking an Office/Guest Services Assistant in Mountain View, CA. The role focuses on professional guest interaction, basic secretarial tasks, and coordination with various departments to ensure smooth event operations.

You will handle inquiries, assist with payroll/schedule tasks, and help maintain office organization. Proficiency with Microsoft Office and strong written/verbal communication are essential.

Qualifications

• High School Diploma or equivalent
• Familiarity with Microsoft Office Suite
• Attention to detail
• Quality and Accuracy
• Strong relationship building and communication skills
• Ability to work independently, Excellent verbal and written communication skills

Responsibilities

• Office Duties: Basic secretarial duties, answering/returning calls, voicemails and emails; Manage guest complaints and inquiries about events; Maintain visitor and package logs; Mail and filing; Invoice management and coordination with Accounts Payable; Office upkeep and supply restocking; Assist with payroll/schedule admin; Other duties by GM.

Skills

Office assistance

Guest service

Communication

Independent work

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Microsoft Office Suite

Job description

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Job Summary

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

Job Duties

Office Duties

• Basic secretarial duties, such as answering/returning phone calls, voicemails and emails
• Professional handling of guest complaints, questions, or comments about upcoming and past events
• Management of lost and found items
• Mailing packages/letters out for various departments
• Mail sorting and filing
• Invoice management to include expense tracking, coding & submittal of invoices and communication with Accounts Payable team to ensure prompt payment
• Maintaining visitor & package logs
• Office upkeep such as basic organization, ordering & restocking of supplies and maintaining cleanliness of front office reception and kitchen areas
• Assist with employee inquiries or direct to appropriate manager when needed
• Support to payroll/schedule admin as needed
• Other duties assigned by the General Manager

Event Duties

• Deliver exemplary customer service to maintain customer loyalty
• Answer inbound calls and respond to Textline messages to help resolve our customer concerns through analysis to determine the most effective resolution
• Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations
• Solicit sales of new or additional services or products
• Confer with customers by telephone or email to provide information about products or services, collect information for the appropriate department manager, or obtain details of complaints
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken. Refer unresolved customer grievances to designated departments for further investigation
• Securely maintain and distribute show day credentials
• Various show day related projects, often including tasks on Microsoft Word, Excel and Power Point
• Interact with and assist with venue staff, third party vendors, and tour staff in a professional manner.

What You'll Bring

• High School Diploma or equivalent
• Familiarity with Microsoft Office Suite
• Attention to detail
• Quality and Accuracy
• Strong relationship building and communication skills
• Ability to work independently, Excellent verbal and written communication skills

Hourly Rate

$22.00

Equal Employment Opportunity

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Expected Compensation

• $19.70 USD - $22.00 USD Hourly
• Pay is based on a number of factors including market location, qualifications, skills, and experience.