Office Administrator II New Lubbock, Texas

Capital Farm Credit; Lubbock, Northern (TX, KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Incentive Program

Accrued Time Off

Retirement 401(k)

Health Coverage

Parental Leave

Life & Disability Insurance

Education & Wellness

Job summary

Capital Farm Credit, Texas’ largest rural lending cooperative, seeks an intermediate-level office administrator to support loan accounting and content management. You will handle routine loan servicing tasks and provide front-line customer service in person or by phone.

This role requires a high school diploma plus several years of clerical experience, plus proficiency with Microsoft Office and record-keeping practices. Join a cooperative that emphasizes stability and community impact.

Qualifications

• High school diploma or equivalent required with 3–4 years of general office/clerical or customer service experience.
• Proficiency in standard records management and file classification practices (electronic).
• Familiarity with property, crop, and flood insurance documentation and related processes.

Responsibilities

• Assist with routine and some complex loan administration tasks.
• Provide exemplary customer service as first point of contact in person or by phone.
• Communicate with external parties and internal departments involved in customer and loan relationships.
• Assist with data entry, accounts payable invoicing, and report preparation.
• Maintain electronic file systems with accuracy and minimal supervision.

Skills

Office equipment

Records management

Insurance documentation

Professional communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

About Us

Capital Farm Credit is the largest rural lending cooperative in Texas, serving 192 counties through nearly 70 credit offices. With over $12 billion in assets and more than 600 team members, we provide essential financial services to farmers, ranchers, rural homeowners, and agribusinesses. As part of the nationwide Farm Credit System, we are dedicated to supporting rural communities and agriculture.

Why Join Us?

We seek motivated individuals who share our core values: commitment, trust, value, and family-like respect. As a customer-owned cooperative, we align employee success with member success, offering competitive pay, growth opportunities, and a supportive environment.

• Incentive Program: Company-wide, goals-based rewards.
• Accrued Time Off: Earn 13 days of annual leave and 15 days of sick leave per year, plus enjoy 10-12 paid holidays annually.
• Retirement: 401(k) with up to 9% employer contribution/match.
• Health Coverage: Affordable medical, dental, and vision plans.
• Parental Leave: 8 weeks of paid parental leave.
• Life & Disability Insurance: Employer-paid coverage.
• Education & Wellness: Tuition reimbursement and up to $400 for wellness expenses.

At Capital Farm Credit, you’ll find more than a job—you’ll find purpose.

EDUCATION AND EXPERIENCE

High school diploma or equivalent and three (3) to four (4) years of general office/clerical experience and/or customer service experience.

JOB SUMMARY

• An intermediate level position responsible for basic office administration, loan accounting, content management, and other loan administration work.
• Supports business development efforts by providing excellent and knowledgeable customer service as a first line of contact via face-to-face interactions and/or telephone conversations.
• Communicates with external parties and internal departments involved in the customer and loan relationship.

ESSENTIAL FUNCTIONS

• Assists office staff with various routine, and sometimes complex loan administrative and servicing duties as directed.
• Performs general office duties primarily consisting of routine repetitive tasks of organizing and maintaining electronic files and records.
• May facilitate communication with third party vendors for office maintenance.
• Under minimal direction and oversight, accurately performs data entry from standardized source documents.
• Performs general tasks such as sorting and delivering mail to appropriate personnel and ordering and maintaining office supply inventory.
• Provides excellent customer service on a consistent basis by greeting customers, answering phones and customer inquiries, and facilitating communication between internal departments and external parties. Works with senior staff to research and resolve issues.
• Monitors and documents requirements for collateral insurance, crop insurance, flood insurance, title insurance, deeds of trust, and UCC financing statements based on company procedures. Works with internal departments and external parties to finalize and certify loans.
• Processes loan payments, disbursements, and related tasks necessary to service loan portfolio.
• Conducts appropriate searches within various systems as required for borrowing entities.
• Reviews results to ensure compliance related to entity tax status and OFAC standings.
• Maintains a general understanding of UCC filings, lien search requirements and expiration dates.
• Under minimal oversight, uses computer systems to assist in intermediate level activities such as preparing reports and accounts payable invoicing.
• Establishes and maintains electronic file management systems on a routine base with accuracy and minimal supervision.
• Ensures compliance with established procedures regarding document retention.
• Demonstrates basic knowledge of cooperative structure, patronage program, and CFC product offerings.
• Demonstrates foundational knowledge and use of multiple systems and programs used in lending and office administration.

REQUIRED SKILLS

• Office equipment and systems used for the storage and retrieval of business information.
• Standard records management and file classification practices, including electronic.
• Property insurance, crop insurance and flood insurance documentation.
• Professional, oral, and written correspondence principles.
• Microsoft Office applications.

DISCLAIMER

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO - Know Your Rights and Pay Transparency Statement .

Equal Opportunity Statement

Capital Farm Credit is committed to creating a diverse and inclusive workplace. The position title and requirements may be adjusted based on the candidate's experience and qualifications. We welcome applicants of all backgrounds and do not discriminate based on race, color, gender, religion, national origin, disability, veteran status, or any other protected status. A full job description is available upon request. Candidates selected for hire will be required to complete a background check, including criminal history, education verification, and employment verification. A credit check will be required for roles that require NMLS registration.

This position is located in Texas.

Applicants should personally complete and submit their application materials. Submissions generated through automated tools or third-party mass application services may not be reviewed.