Office Administrator | Full Time

Behavioral Framework LLC; United States; On-site; USD 25,000 - 26,000; Full time

Job summary

Behavioral Framework LLC is seeking an Office Administrator for our Raleigh, NC clinic. This full-time role runs Monday through Friday, 7:00am–5:00pm, handling front desk duties, guest greeting, phone and email inquiries, and basic administrative tasks to support clinicians and staff.

Ideal candidates have a high school diploma, at least 2 years in front desk or customer service, and strong Word/Excel skills; healthcare experience is a plus. Bilingual Spanish is advantageous.

Qualifications

• Minimum high school diploma or equivalent.
• Minimum 2 years front desk or customer service experience.
• Hands-on and advanced knowledge with Microsoft Word and Excel.
• Experience in the healthcare field is a plus.

Responsibilities

• Answer, screen, and forward all incoming calls.
• Greet, screen and announce all incoming visitors.
• Respond promptly and accurately to inquiries and requests for information or service over the phone, email, and in-person.
• Receive, sort, and distribute all mail.
• Process outgoing mail and packages; arrange courier pickup.
• Maintain clean and orderly office areas and support other departments as needed.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Analytical thinking

Problem solving

Apple products knowledge

Computer proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Apple products

Job description

Join Our Growing ABA Team at our clinic in Raleigh, NC as an Office Administrator! Behavioral Framework helps children diagnosed with autism and their families understand, cope and shine. We focus on behavioral improvements and skill development through positive reinforcement and repetition. As the Office Administrator you will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. This position will be full-time, Monday through Friday, between the hours of 7:00am and 5:00pm.

Essential Duties and Responsibilities

• Answer, screen, and forward all incoming calls.
• Greet, screen and announce all incoming visitors.
• Respond promptly and accurately to inquiries and requests for information or service over the phone, email, and in-person.
• Receive, sort, and distribute all mail.
• Process all outgoing mail and packages; arrange for pickup of courier delivers as requested.
• Manage the unpack of all deliveries.
• Receive incoming binders and materials from Clinical Supervisor.
• Help with gathering and distributing all material requests.
• Assist with tracking of outgoing client materials.
• Ensure office common areas, conference rooms, kitchen/lunchroom are clean and orderly.
• Provide administrative support to other departments as needed.
• Other duties as assigned.

Education and Experience Requirement

• Minimum of a High School Diploma or equivalent.
• Minimum 2 years experience of front desk or customer service.
• Hands-on and advanced knowledge with Microsoft Word and Excel.
• Experience in the healthcare field is a plus.

Knowledge, Skills and Abilities

• Great customer service skills.
• Ability to communicate effectively both verbally and in writing with staff, employees, and public.
• Good interpersonal and organizational skills.
• Good analytical and problem-solving skills.
• Knowledge of behavioral health terminology and insurance terminology is a plus.
• Advance knowledge of computers and systems, experience with Apple products is a plus.
• Ability to operate standard office equipment including but not limited to computers, copiers, and fax machines.
• Accurate worker with attention to detail and deadlines.
• Spanish speaking individual a plus.

WORK ENVIRONMENT, EQUIPMENT, AND PHYSICAL DEMANDS

The physical demands listed below are representative of those that will be required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk, sit, use hands to finger, handle, or feel objects, tools or controls and talk or hear. The employee is occasionally required to stand, reach with hands and arms, climb or balance, stoop, kneel, and crouch. The employee may occasionally lift, and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

EOE

Behavioral Framework is committed to equitable treatment for all employees, clients, and their families. We welcome and respect the diversity of the families we serve, and we focus our organizational efforts to build a culture of respect, dignity, fairness, caring, equality, and self-esteem. We believe our strength comes from the shared experiences of our employees, clients, and community. We pride ourselves on serving a diverse population and always seeking to hire, retain, and promote from a wide variety of backgrounds.

#NCBCPS Hourly Pay: $18-$19

Changing Lives One Child At a Time Joining Behavioral Framework is about more than a job — it's an opportunity to make a positive impact on your clients, their families, and the community. You get the opportunity to be a part of transformative moments in the lives of individuals with Autism and related disorders. Whether you’re starting your career or have experience, you’ll engage in meaningful work that brings life-changing rewards.