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An established industry player in HVAC services is seeking a detail-oriented Office Administrator/Dispatcher. This role involves managing customer inquiries, scheduling service appointments, and supporting technicians on the field. The ideal candidate will excel in a fast-paced environment, demonstrating strong organizational skills and advanced customer service capabilities. Join a company that values teamwork and offers a supportive work culture, with benefits that include paid holidays, vacation, and health insurance. If you are motivated and ready to contribute to a dynamic team, this position is an excellent opportunity for you.
Office Administrator/Dispatcher
Allied Aire, Inc. has been providing professional HVAC services since 2003. We're located in Cornelius, NC, and provide heating and air conditioning repair, installation, and maintenance throughout surrounding areas, such as Huntersville, Davidson, Mooresville, Denver, and Charlotte.
We have an immediate opening for an Office Administrator/Dispatcher.
The Office Administrator/Dispatcher position requires a motivated person that is detail-oriented and able to work as a team member to ensure superior service to all our customers.
Work hours: 8:30am-5:30pm, Monday-Friday, overtime as needed. Will be required to be on the on-call schedule.
Pay Rate: $18.00 - $23.00 per hour, depending on experience + Benefits
Primary Job Function: Answer phones and assist customers with scheduling and general inquiries. Maintain the Service and Install Technicians' daily schedules and dispatch the technicians as appointments are completed. Schedule return trips with customers when parts are in. Provide on-call support by phone for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and time-cards for processing.
Benefits:
Required Qualifications:
Qualifications Desired: