Office Administrator/Dispatcher

Allied Aire, Inc.; Cornelius (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in HVAC services is seeking a detail-oriented Office Administrator/Dispatcher. This role involves managing customer inquiries, scheduling service appointments, and supporting technicians on the field. The ideal candidate will excel in a fast-paced environment, demonstrating strong organizational skills and advanced customer service capabilities. Join a company that values teamwork and offers a supportive work culture, with benefits that include paid holidays, vacation, and health insurance. If you are motivated and ready to contribute to a dynamic team, this position is an excellent opportunity for you.

Benefits

Company Paid Holidays

Company Paid Vacation

Company Sponsored Health Insurance

AFLAC program available

Company Provided Drinks and Snacks

Company Events: Lunch outings; Christmas Party; Spring team building

Qualifications

• Two years of experience in dispatching or schedule coordination.
• Strong organizational and customer service skills required.

Responsibilities

• Answer phones and assist customers with scheduling inquiries.
• Maintain and dispatch technicians' daily schedules.

Skills

Advanced customer service skills

Ability to multi-task

Organizational skills

Geographical knowledge of service area

Advanced computer skills

Education

High school Diploma or equivalent

Tools

Scheduling software

Customer database management software

Job description

Office Administrator/Dispatcher

Allied Aire, Inc. has been providing professional HVAC services since 2003. We're located in Cornelius, NC, and provide heating and air conditioning repair, installation, and maintenance throughout surrounding areas, such as Huntersville, Davidson, Mooresville, Denver, and Charlotte.

We have an immediate opening for an Office Administrator/Dispatcher.

The Office Administrator/Dispatcher position requires a motivated person that is detail-oriented and able to work as a team member to ensure superior service to all our customers.

Work hours: 8:30am-5:30pm, Monday-Friday, overtime as needed. Will be required to be on the on-call schedule.

Pay Rate: $18.00 - $23.00 per hour, depending on experience + Benefits

Primary Job Function: Answer phones and assist customers with scheduling and general inquiries. Maintain the Service and Install Technicians' daily schedules and dispatch the technicians as appointments are completed. Schedule return trips with customers when parts are in. Provide on-call support by phone for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and time-cards for processing.

Benefits:

• Company Paid Holidays
• Company Paid Vacation
• Company Sponsored Health Insurance
• AFLAC program available for Cancer Policy, Disability Policy, Accident Policy
• Company Provided Drinks and Snacks at Office
• Company Events: Lunch outings; Christmas Party; Spring team building

Required Qualifications:

• High school Diploma or equivalent
• Two years dispatching, routing, or schedule coordination for drivers, technicians, or field operatives required
• Advanced customer service skills
• Ability to multi-task
• Organized
• Geographical knowledge of service area is a plus
• Knowledge of industry is recommended but not required
• Advanced Computer skills
• Project & Scheduling Coordinating experience

Qualifications Desired:

• Excellent verbal skills
• Professional phone skills
• Strong interpersonal skills
• Energetic personality
• Well organized and able to work independently
• Detail Oriented
• Follow policies and procedures