Office Administrator/Dispatcher

Tech Cratic; Cornelius (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading HVAC service provider in Cornelius, NC is looking for an Office Administrator/Dispatcher to oversee scheduling and customer inquiries. This full-time position requires strong organizational and customer service skills and offers a competitive hourly rate with additional benefits.

Benefits

Company Paid Holidays

Company Paid Vacation

Company Sponsored Health Insurance

AFLAC program available

Company Provided Drinks and Snacks

Company Events

Qualifications

• Two years dispatching or scheduling experience required.
• Advanced customer service skills essential.
• Organizational skills and ability to multi-task.

Responsibilities

• Answer phones and assist customers with scheduling.
• Maintain daily schedules for technicians.
• Provide on-call support for service technicians.

Skills

Customer Service

Multi-tasking

Organization

Geographical Knowledge

Detail Oriented

Education

High School Diploma or equivalent

Job description

Technology has revolutionized how we approach job hunting, and this book streamlines the process into a fast, efficient system that works. Instead of relying on outdated advice, The 2-Hour Job Search focuses on strategies that deliver real results in less time.

Job title: Office Administrator/Dispatcher

Company: Allied Aire, Inc.

Job description: Office Administrator/DispatcherAllied Aire, Inc., has been providing professional HVAC services since 2003. We’re located in Cornelius, NC, we provide heating and air conditioning repair, installation, and maintenance throughout surrounding areas, such as Huntersville, Davidson, Mooresville, Denver, and Charlotte.We have an immediate opening for an Office Administrator/Dispatcher.The Office Administrator/Dispatcher position requires a motivated person that is detail oriented and is able to work as a team member to ensure superior service to all our customers.Work hours: 8:30am-5:30pm, Monday-Friday, overtime as needed. Will be required to be on the on-call schedule.Pay Rate: $20.00 – $25.00 per hour, depending on experience + BenefitsPrimary Job Function: Answer phones and assist customers with scheduling and general inquiries. Maintain the Service and Install Technicians daily schedules and dispatch the technicians as appointments are completed. Schedule return trips with customers when parts are in. Provide the on-call support by phone for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and time-cards for processing.Benefits:

• Company Paid Holidays
• Company Paid Vacation
• Company Sponsored Health Insurance
• AFLAC program available for Cancer Policy, Disability Policy, Accident Policy
• Company Provided Drinks and Snacks at Office
• Company Events: Lunch outings; Christmas Party; Spring team building

Required Qualifications:

• High school Diploma or equivalent
• Two years dispatching, routing or schedule coordination for drivers, technicians, field operatives required
• Advanced customer service skills
• Ability to multi-task
• Organized
• Geographical knowledge of service area is a plus
• Knowledge of industry is recommended but not required
• Project & Scheduling Coordinating experience

Qualifications Desired:

• HVAC Experience
• Service Titan
• Professional phone skills
• Strong interpersonal skills
• Energetic personality
• Well organized and able to work independently
• Detail Oriented
• Follow policies and procedures

service, service dispatcher, dispatcher, customer service, scheduling, appointment scheduler, customer rep, admin, administrative assistant, administrative person, receptionist, hvac dispatcher, dispatch, technical, green company, team, coordinator, service coordinator, call scheduler, answer phones, service customers, team coordinator

Expected salary: $20 – 25 per hour

Location: Cornelius, NC

Job date: Fri, 09 May 2025 22:26:59 GMT

Apply for this job now!

Explore career opportunities and trends in the tech industry with Tech Careers. From job tips to industry insights, stay informed about how to advance your tech career. Read the latest articles here at Techcratic.

Your email address will not be published. Required fields are marked *