Office Administrator

Baxter Healthcare; Saint Paul (MN); On-site; USD 51,000 - 70,000; Full time

Job summary

Baxter Healthcare Corporation in Saint Paul, MN, is seeking an Office Administrator to support Respiratory Health operations with front desk coverage and multi-line phone management. The role includes visitor coordination, mail handling, and coordinating onboarding materials for new hires.

The ideal candidate has 2+ years of healthcare or DME experience, strong customer service, and proficiency in Microsoft Office. This position offers comprehensive benefits and competitive pay.

Qualifications

• High school diploma or equivalent; an associate’s degree is preferred.
• Minimum 2+ years of relevant work experience.
• 2+ years healthcare or Durable Medical Equipment experience preferred.
• Experience with TIMS or similar billing systems preferred.
• Excellent customer service and professional demeanor.
• Proficiency in Microsoft Office and familiarity with office equipment.
• Ability to prioritize, multitask, and manage workload.
• Strong critical thinking and problem-solving skills.

Responsibilities

• Welcome and greet guests/vendors in a warm, professional manner upon arrival and provide direction to the appropriate person or place within the building.
• Collaborate with the building operations team to monitor & follow building security protocols, maintain visitor logs and issue visitor badges to guests and vendors entering the building.
• Manage a multi-line phone system, answer/screen incoming calls and field inquiries in-person, over the phone or via email.
• Receive, sort, and distribute mail, packages and other courier deliveries including the execution of larger mass mailings based on the needs of other teams and departments.
• Complete mailings for patient/customer related letters, documents and communications.
• Manage inventory for office supplies.
• Create new hire onboarding materials and bundles.
• Assist in the coordination of asset disposition and phone coverage in support of the Acute and Home Care Customer Service teams.

Skills

Customer service

Multitasking

Microsoft Office

Phone system management

Professional demeanor

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

TIMS

Billing systems

Job description

Your role:

The Office Administrator role provides administrative and customer service support for the daily operations of the Respiratory Health business. The administrative assistant role provides front desk coverage and the management of a multiline phone system to ensure excellent customer experience for our customers and patients. The role also provides additional administrative support across various teams and departments.

What you'll be doing:

• Welcome and greet guests/vendors in a warm, professional manner upon arrival and provide direction to the appropriate person or place within the building
• Collaborate with the building operations team to monitor & follow building security protocols, maintain visitor logs and issue visitor badges to guests and vendors entering the building
• Manage a multi-line phone system, answer/screen incoming calls and field inquiries in-person, over the phone or via email.
• Receive, sort, and distribute mail, packages and other courier deliveries including the execution of larger mass mailings based on the needs of other teams and departments.
• Complete mailings for patient/customer related letters, documents and communications
• Manage inventory for office supplies
• Create new hire onboarding materials and bundles
• Assist in the coordination of asset disposition and phone coverage in support of the Acute and Home Care Customer Service teams

What you'll bring:

• High school diploma or equivalent, a ssociate’s degree, preferred
• 2+ years relevant work experience, required
• 2+ years of healthcare or Durable Medical Equipment experience, preferred
• Experience with Total Information Management System (TIMS) or other Third-party billing system, preferred
• Exceptional customer service and professional demeanor
• Proficiency in Microsoft Office Software
• Familiarity with office equipment, i.e. computers, copier, phone system.
• Ability to prioritize, multi-task, and manage workload
• Strong critical thinking and problem-solving skills

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $51,200.00 to $70,400.00 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

• Baxter offers comprehensive compensation and benefits packages for eligible roles.
• Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.
• Join us and enjoy the competitive compensation and benefits we offer to our employees.
• For additional information regarding Baxter US Benefits, visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process.

1020 West County Road F|Saint Paul, MN 55126|United States of America